The Operations Support Coordinator is the key liaison between Zoetis customer service and the Logistics Service Provider returns center operation. He/she coordinates all aspects of finished goods returns inventory management at the LSP; resolves any communication resolution activities on a daily basis, supporting all LSP returns activities including carrier assignments and booking towards management of returns and destruction; and reviews and approves any materials being consider for re-shelving
Facilitates the returns process (including all returns and damages) between Zoetis customer service, Zoetis Intercompany and LSP, resolves any discrepancies as reported by LSP
Coordinates the placement and removal of finished goods Hold, Quarantine or Stop Sale actions with Quality Assurance.
Ensure accurate work instructions (timely reviews, escalation for resolution or misalignment)
Manages daily inventory reconciliation and actions between SAP and LSP WMS.
Enters all returns center related LSP actions and requests into LSP portal, follow-up on pending requests and ensures timely response to urgent requests
Performs all finished goods inventory movement/relocation transactions in the computer system, to assure the accuracy of all finished goods locations.
Link between Zoetis ITS and LSP ITS teams
Act as the back up to the current LSP onsite Operations Support Coordinator in their daily functions
Performs other duties as assigned by management.
Education and Experience Requirements:
High School Diploma or G.E.D. required. Associates Degree or some college preferred.
Previous experience in distribution/warehousing including: computerized inventory control systems, pick/pack operations, receiving, freight rating systems.
SAP experience required
Experienced with MS Office applications
Minimum of 3 years of experience as Logistics Representative or equivalent.
Ability to lift 50 lbs. routinely.
High Degree of motivation; self-starter.
Able to work independently without a large degree of direct oversite
Good oral and written communication skills.
Good interaction skills; works well with people.
Good analytical ability and mathematical skills.
Order processing and order entry experience.
Personal computer experience.
Excellent attendance record (including late arrivals/early departures).
Full timeRegularColleagueZoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at firstname.lastname@example.org to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at www.Zoetis.com/careers site, or (2) via email to/from addresses using only the Zoetis domain of "@zoetis.com". In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.