Job Description:

Job Description

Manager, Operations

Position Summary

The Operations Manager leads the CCSA, Contracting, Analytics and external PSG support teams for the Revenue Cycle Solutions division by driving business growth plans; participating in strategic initiatives, and implementing action plans for developing and engaging team members in order to increase fill rate, market share, FTE, revenue, order volume and profitability of the division and AMN Healthcare.

Reports To:

VP, Operations

Division:

Revenue Cycle Services

Primary Location:

Tampa, FL

Core Job Responsibilities

The observable, accountable actions and activities that lead to business results or metrics.

Metrics & Goals

Job Tasks:

• Strategize with division leadership to ensure production of team member KPIs in order to drive performance and exceed monthly revenue and operations plan.


• Manage member performance on candidate processing, entering and maintaining orders, supporting billing and collections follow up and resolution activities, and implementing strong tactics to ensure targets are reached and exceeded.


• Manage of Contracts Administrator to prioritize contracts with high priority booking status by adhering to established turn-around time Service Level Agreements to ensure a timely resolution.


• Create reports that reflect various contract-related data and trends in order to achieve and maintain compliance requirements, etc.


• Manage Business Analyst reporting on key operational statistics used to support the production and operations teams. Track and report industry trends to achieve competitive edge in marketplace, by obtaining competitive intelligence and industry practices in order to implement training and practices that outpace


• Serve as key liaison with Production outsourced support company to meet productivity and performance metrics (eg; PSG).


• Interpret and cascade enterprise-wide company goals in terms of operations plans and production expectations for department leadership in order to communicate & reinforce strategy.


• Implement strategies with recruiter and account manager teams and operations support to increase fill rate by client by interpreting fill rate performance data and analyzing competitive landscape.


• Promote cohesive, effective teamwork through coaching and feedback, fostering strong internal and cross-division communications and relationships.


• Formulate and execute ideas and solutions to overcome people, resource and competitive obstacles in order to achieve financial budget/plan leveraging divisional and corporate strategic initiatives.


• Interpret department productivity reports in terms of team production results in order to diagnose opportunities to improve team-level critical indicators towards optimum business outcomes.


• Leverage corporate resources, policies and structure to staff and develop engaged teams in order to achieve strategic and financial goals with the largest return on investment.


• Incorporate sophisticated talent planning methods into strategic plans to manage succession, build career paths drive engagement and deliver on service expectations.


• Responsible for working with leadership and HR to determine correct department FTE, as well as interview and hire new talent.


• Create and adapt performance measures that stay current with company and industry changes by aligning metrics vertically and horizontally across organization.


• Implement engagement action plans Interpret department and division engagement survey results in partnership with Human Resources in order to develop, cascade and that increase rational and emotional commitment.


• Address performance and behavioral issues directly with team members.


• Champion new processes across multiple divisions (shared services, business and corporate) by taking holistic view of problems/opportunities while proposing value, casting vision and managing change.


• Measure the viability of process improvements and system enhancements by quantifying recommendations geared towards reducing waste and increasing business results.

Internal Customers & Partners

• Account Management Leadership


• Recruitment Leadership


• Quality Services leadership


• Business Services team leadership (CCSA, Contracts, Analytics)


• Client Sales Regional Directors

External Customers

• Client facilities


• Consultants


• Erecruit


• All Vendor Management Systems utilized by clients


• MS Office (Word, Excel, Outlook)


• Workday Human Capital Management System

Direct Reports - Yes, 4-8 team members

Budget Oversight - Some. Manages events/contests/overtime to budget as indicated by division leadership.

Exemption Status: Exempt

May Include:

Team Productivity

Customer Satisfaction

• Client Feedback


• Internal Customer Feedback

Leadership

• Engagement


• Retention


• Professional Development

Competencies

Education, Certifications & Experience

y AMN Core Competencies

y AMN Leadership Competencies

AMN Executive Competencies

Department Competencies:

Time Management Priority Setting Organizing Learning on the fly Problem Solving

Minimum Education/Certifications:

• Bachelors degree or equivalent experience

Minimum Experience:

• 1-3 years providing operational or administrative support in a Staffing or HR environment.

Preferred Experience

• Supervisor and/or project leadership experience preferred

Work Environment and Culture

• Work performed primarily in an office environment, consisting of light to moderate physical activity, including use of computer, telephone and/or other office equipment.


• Work on-site within the expected work hours and schedule including required meetings and on-time attendance.


• All team members must adhere to AMN Healthcare's mission statement, core values, and company policies and customer service standards.


• This position description is a communication tool, does not guarantee employment, and is not intended to be all-inclusive. Employee may be required to perform other duties to meet the ongoing needs of the organization.

AMN Healthcare is an EEO/AA/Disability/Protected Veteran Employer