Posted in Management 8 days ago.
Black Knight is the premier provider of integrated technology, services, data and analytics that lenders and servicers look to first to help successfully manage the entire loan life cycle. Our deep understanding of regulatory and compliance issues complements the knowledge, technology and solutions we offer to help our clients achieve their business goals.Black Knight offers leading software systems; data and analytics offerings; and information solutions that facilitate and automate many of the business processes across the mortgage life cycle.
JOB FAMILY DESCRIPTION
The Internal Client Support (ICS) Manager position will have a broad scope of responsibility for building the partnership relationships necessary to provide exceptional support for assigned products. The manager will work within the guidelines established by the ICS Director and BKI policies and procedures. The manager will serve as an escalation point for Client Support and will have tactical authority in addition to management duties. This position will manage a group of resources that provides internal support for the OT products. The position leads the Originations Technologies teams that supports Empower, LendingSpace, Seller Digital, and other LOS applications and supporting integrations for all OT clients.
GENERAL DUTIES & RESPONSIBILITIES
A Bachelor's or Master's degree in Business, Computer Science, Information Systems or the equivalent combination of education, training, or work experience.
GENERAL KNOWLEDGE, SKILLS & ABILITIES
Relationship Manager Senior
Excellent knowledge of the field with strong leadership skills. Establishes operational objectives and work plans, and delegates assignments to subordinates. Involved in developing, modifying and executing policies that affect immediate client operations and may have a broader impact to the business unit or division. Works on issues where analysis of situations or data requires an in-depth knowledge of organizational objectives of the enterprise and/or the client's business. Implements strategic policies when selecting methods, techniques and evaluation criteria to obtain results. Establishes and assures adherence to budgets, schedules, work plans and performance requirements. Regularly interacts with senior management or executive levels within the enterprise and/or client organizations. Requires the ability to change the thinking of, or gain acceptance from, others in sensitive situations without damaging the relationship. Authority for hire, fire, performance appraisal, and pay review decisions. Typically manages seven (7) or more strategic client relationships with total annual revenue of more than $20 million USD.
Typically requires at least twelve (12) years of client management or sales experience with five (5) or more years of leadership responsibility.
Black Knight is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, and protected veteran or military family status. Our employees' diversity is our strength, and when we embrace our differences, it makes us better and brighter. Black Knight's commitment to inclusion is at the core of who we are, and motivates us in how we do business each and every day.