Site Reliability Engineering Advisor at FedEx Services in Collierville, Tennessee

Posted in Other 8 days ago.

Job Description:

Company: FedEx Services
Job Title: Site Reliability Engineering Advisor
Job Requisition Number: RC344689
Category: Information Technology
Pay Type: Exempt
Collierville, Tennessee 38017
United States

Job Summary: Under minimal supervision, leads and assists in the resolution of complex problems and technical design gaps. Drives improvement initiatives that support the overarching global reliability of the company's systems, including capacity planning, failover strategies, performance improvements, reduction of Mean Time to Awareness/Resolve and postmortems. Leverages critical thinking to improve best practices and provides enterprise-level recommendations that ensure reliability and resiliency. Mentors those in less senior positions.


  • Need a self-starter, quick study, detail-oriented individual with leadership experience/skills.

  • Harden applications with very good knowledge of application monitoring tool, app dev, networking, system admin, and database capabilities working closely with SME's in all areas.

  • Coordinate software upgrades (3rd party tools, OS, WebLogic, Java, Certificates, databases, security, etc. affecting the system.

  • Collaboration/Coordination with development and business teams to ensure rely practices are followed like all applications having IAAS standards.

  • Run bridge calls with precision concurrently looking at the different technologies to efficiently resolve/run away from problems to get systems up and running.

  • Coordinate and communicate with business partners on priorities, releases, incidents, outages, upgrades, user testing, feedbacks, etc.

  • Continue to have the best industry Disaster Recovery.

  • Support security patches and upgrades

  • Applying knowledge of the underlying system components that make up the workflow to solving problem and improve reliability.

Abilities/Knowledge/Skills Considered a Plus:

  • Application knowledge like Java, Spring, Hibernate, Angular, XML

  • Network knowledge of load balancers, VIPS, etc.

  • System admin knowledge including DNS knowledge

  • Database knowledge of reading AWR reports, etc.

  • Basic Java design and programming

  • Basic Linux design and administration using sudo

  • Basic understanding of Java RCP

  • Basic understanding of PCF platform

  • Basic understanding of java, Weblogic, Oracle, JMS, Jenkins, Maven and build platforms

  • Basic scripting. Various languages (Linux, Bash, Windows)

  • Basic understanding of IP networks and the subcomponents that make up that system like switches, routers, load balancers and global site routers

  • Ability to analyze logs

  • Monitor applications, databases, App Dynamic, Splunk.

  • Strong coordination and communication skills

  • Ability to triage production incidents including root-cause analysis

  • CMDB and PDSM experience

Domicile: This position will be domiciled in Collierville, TN.

Remote Work: The ability to work remotely within the United States may be available based on business need.

Relocation: Relocation assistance may be available based on business need.

Minimum Qualifications: Bachelor's Degree in Computer Science, Engineering, Information Systems and/or equivalent formal training or work experience. Five (5) or more years' equivalent work experience in information technology or engineering environment. A related advanced degree may offset the experience requirements.

Application Criteria: To be considered, please upload a copy of your current resume to include beginning and ending dates for each employer/position and answer job screening questionnaire by close of business (5:00 PM CST) on Thursday, April 01, 2021.

FedEx Services is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, genetics disability, or protected Veteran status.

FedEx Services will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee, unless undue hardship or a direct threat would result from the accommodation. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact