Phlebotomy Lead at One Medical in Atlanta, Georgia

Posted in Other 11 days ago.

Job Description:

About Us

One Medical is a primary care platform challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to radically transform healthcare, which means tackling the frustrations of everyone involved - from patients and providers to employers and health networks.

Across the country, our members enjoy seamless access to comprehensive care at more than 90 locations across thirteen cities (and counting!) as well as 24/7 access to virtual care powered by intelligent uses of technology. In addition to a direct-to-consumer membership model, we work with more than 7,000 companies to provide One Medical health benefits to their employees.

On January 31, 2020 we marked a milestone with our public listing on Nasdaq, but our work is far from over. As we continue to grow and broaden our impact, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.

The Opportunity

As we continue to expand and transform the primary care experience, we're looking for energetic and passionate leaders to manage the people, processes, and technology that make One Medical unique. As a Phlebotomy Lead, you'll be responsible for meeting One Medical patient promises of outstanding quality of care when it comes to supportive clinical services. In collaboration with your manager, the Senior Phlebotomy Lead, and your operations partner, the District Manager, you will execute our mission of delivering high-quality care and service in your labs. Specifically, you'll manage the phlebotomy team and lab operations across multiple offices to ensure One Medical is a great experience for both patients and team members.

The ideal candidate is a strong team leader and innovative problem-solver, with a love for service and a passion for changing healthcare. You are self-aware, a continual learner, and focus on the big picture. You have mastered the art of phlebotomy, customer-service, administrative work and building and motivating a team. You are currently looking for your next opportunity that has an emphasis on developing talent, driving engagement and all things and all things people and lab management at an organization that is transforming healthcare.

What you'll likely work on:

  • Build an engaged phlebotomy team across multiple offices leveraging CICARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other), Active Daily Management, and Lean principles to meet patient and team experience goals

  • Model the ideal team member experience through excellent onboarding, training, performance feedback, skill coaching, learning opportunities and engaged career development

  • Develop and support the team of phlebotomists district wide

  • Ensure members/patients have an amazing experience - timely access to the care they need (phlebotomy visits and procedures, lab results, virtual patient care etc.) and their issues are resolved quickly, with minimal waste and friction

  • Engage your team to solve local problems, escalating systemic issues to your manager or central teams

  • Manage communication, with context, between your district and other districts, regional, and central teams

What you'll need:

  • 2-6+ years of experience managing high-performing patient facing or customer service teams with at least 1 year managing phlebotomists or medical assistants

  • 1+ years of phlebotomy or medical assistant experience

  • Strong written and verbal communication skills

  • Ability to foster strong, collaborative team-dynamics that ensure a supportive and engaged team culture

  • Proven track record of leading successful change management and process improvement efforts

  • Familiarity with G Suite and Electronic Health Record systems are a plus

Benefits designed to aid your health and wellness:

Taking care of you today

  • Paid sabbatical after 5 and 10 years

  • Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues

  • Competitive Medical, Dental and Vision plans

  • Free One Medical memberships for yourself, your friends and family

  • Pre-Tax commuter benefits

  • PTO cash outs - Option to cash out up to 40 accrued hours per year

Protecting your future for you and your family

  • 401K match

  • Credit towards emergency childcare

  • Extra contributions toward maternity and paternity leave

  • Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance

  • Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance

This is a full-time role based in Atlanta, GA, with travel expected to support all offices in the Atlanta district. Your home office will be determined in conjunction with your Senior Phlebotomy Lead. Additionally, this role will be providing interim support our Austin, TX locations with travel expected about once a quarter.

One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.