Job Description:
As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. At Alight, we are reimagining how people and organizations thrive.
Primarily responsible for ensuring timely execution of ongoing client deliverables. Acts as subject matter expert internally and externally, may coordinate testing and participate in the requirements process, identify process improvements, develop complex reports, and ensure Standard Operating Procedures are up to date.
Job Description
Our story starts with a simple universal truth: Every business is a people business. Our people are our greatest assets at Alight Solutions because People Matter! We strive for Excellence Every Day by collaborating with our clients and colleagues. At Alight, we Think Forward and we Act Now to shape the future of work and life for organizations, people and their families! Alight has 25 years of industry experience. Our success is fueled by the expertise of our people, and the strength of our proprietary and partner technology. Come join the leading technology-enabled HR and benefits service provider. Be Real with Alight and help us reimagine how people and organizations thrive.
The HCM Delivery Analyst Adv supports ongoing delivery to clients for aligned domain(s) through issue resolution, Change Requests (CRs), and standardized processes that contribute to achievement of Service Levels (SLAs or RSIs) and Key Performance Indicators (KPIs). This position involves heavy client interaction, vendor management as well as coaching and mentoring of staff team audits and training. The. DA- Adv. will be involved in projects and change requests in either a lead or supporting role. The DA- Adv. will identify and resolve issues through root cause analysis and then implement solutions. This role will lead, be involved in process creation, requirements gathering, improvement initiatives and other system changes within the domain. The DA- Adv. will support integration across roles, work streams, and domains. The DA -Adv. will work with (daily), support, coach and train offshore team members.
As a Human Capital Management (HCM) Senior Analyst, a typical day toinclude the following:
**Note** The Workday Senior Analyst position will start in an implementation function and move to an on-going support role.
- Participating in drafting initial Process Requirements Documents (PRDs)
- Participates in/facilitates client process requirements
- Prepares requirements documentations across phases of the project
- Develops Systems Integration Testing (SIT/IAT) and User Acceptance Testing (UAT) test scripts
- Performs SIT. UAT, SRT (Operational Readiness) testing, retesting
- Develops internal documentation (e.g. SOP's)
- Assists with set up of operations teams, infrastructure, documentation, and processes for North America and India HCM delivery teams
- Participate and/or lead training sessions, presentations, and meetings.
- Requires the ability to interact with others in multiple locations, internally and externally, globally. Daily contact with clients-whether directly aligned to project work or for developing the client relationship.
- Works with third-party providers to ensure seamless process delivery.
- Identify and resolve escalations or complex issues with strong emphasis to associated patterns, trends, and root cause analysis.
- Meets aligned Service Level Agreements (SLAs).
- Guides and supports client delivery for new and existing colleagues.
- Determines when inquiries are beyond the scope of responsibilities of Alight and/or team and escalates as appropriate.
- Supports the internal and external Change Request process, including scoping and costing
- Process HR transactions as indicated on the Statement of Work
Requirements:
- 3-5 years of work experience in HR administration, HRMS, or related process area
- Experience in project/implementation work
- Experience with PeopleSoft, SAP or other HRMS required, Workday experience a plus
- Ability to work under tight deadlines managing multiple tasks
- Proven demonstration of problem solving/ analysis skills to solve various stakeholder issues or process changes
- Demonstrated ability to operate independently with minimal direction from senior team members
- Demonstrated ability to guide/train others on key implementation and operational processes
- Ability to gain knowledge of client policies and procedures and ability to provide advice and counsel
- Ability to identify process improvement areas
- Ability to refine processing procedures based on "big picture" and best practice understanding
- Understanding of other in scope related service areas desired (e.g. compensation)
- Ability to navigate and learn multiple systems
- Demonstrated ability to write client business requirement documents
- Some travel may be required (up to 25%).
- This may require flexible hours including occasional evenings and weekends.
Education:
- Undergraduate Degree (BA, BBA, BS in Business), equivalent degree or work experience required
Background Check Required
By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
Equal Employment Opportunity
Alight is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, ancestry, national origin, physical or mental disability, veteran or military status, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, Alight takes affirmative action to ensure that applicants are employed, and that employees are treated during employment, without regard to their race, color, religion, sex, sexual orientation, gender identity, protected veteran status, or national origin.
Reasonable Accommodations
Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Applicants for employment may request a reasonableaccommodation/modificationby contacting his/her recruiter.
Diversity Statement
At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic.
Authorization to Work in the United States
Applicants for employment in the United States must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Alight.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
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