Financial Brokerage Specialist - (Charlotte, NC preferred, however Virtual/WFH can be considered) at Alight Solutions in Jacksonville, Florida

Posted in Other 8 days ago.

Job Description:

Our story starts with a simple universal truth: Every business is a people business. Our people are our greatest assets at Alight Solutions because People Matter! We strive for Excellence Every Day by collaborating with our clients and colleagues. At Alight, we Think Forward and we Act Now to shape the future of work and life for organizations, people and their families! Alight has 25 years of industry experience. Our success is fueled by the expertise of our people, and the strength of our proprietary and partner technology. Come join the leading technology-enabled HR and benefits service provider. Be Real with Alight and help us reimagine how people and organizations thrive.

Alight Is Looking For a FinancialServices Brokerage Specialist

As part of an industry-leading team, you will help drive results for our clients by delivering innovative and effective solutions as part of our Financial Services business group withinAlight, in Charlotte, NC.

Your Impact as a Financial Services Brokerage Specialist:

The Representative must be familiar with or demonstrate the ability to obtain knowledge of the securities industry and brokerage investing. Additionally, must have an understanding of the other services provided through Alight Financial Services and how they relate to our brokerage platform. Must have the ability to listen, diagnose customer needs, and effectively communicate with brokerage customers' as well as internal and external support providers. Must be able to work independently, trouble shoot and research issues and have the ability to develop solutions. Representative should be articulate in their oral and written communication and maintain timely and accurate records of calls and transactions in our brokerage databases.

Product & Services Knowledge -

o After Tax Brokerage Accounts: Must have a working knowledge of types of After Tax Brokerage Accounts that are available and objectively help customer select to most appropriate provider.
o Defined Contribution Plans: Must have working knowledge of general qualified plan requirements. Must be able provide information and guidance around the effects of plan distributions, loans, investment choices and other specific plan rules.
o IRAs: Must understand types of IRA accounts that are available and be able to identify which type of IRA is appropriate for the employee and communicate.
o College Savings Plans: Must have an understanding of the college savings plan options available through the PFC. Must be able to effectively navigate internal PFC 529 web site to retrieve needed information.
o Advisory Services: Must be able to build a knowledge base and effectively communicate to employees what the advisor relationship entails.

Position Requirements

- Strong communication skills will be necessary, including the ability to work well interpersonally with your peers, supervisors and customers.
- Strong analytical skills to problem solving and ability to troubleshoot basic technical problems.
- Must be detail oriented with high degree of accuracy and personal accountability.
- Ability to work in high pressure environment with strict deadlines.
- Teamwork will be needed to engage the energies of others on the team, within the HFS Call Center and DC (Defined Contribution) Client Teams to help in achieving goals.

  • FINRA Series 7, 63. Able to obtain Series 66 or equivalent within 90 days of employment.

  • Customer Service, Trading, Sales and/or Marketing experience preferred.

  • 5 years financial industry experience.

  • Strong rapport building and interpersonal skills are necessary.

  • Ability to educate callers on complex retirement and education funding concepts is necessary.

  • Utilize conceptual thinking to identify patterns, apply concepts and clarify complex information

  • Demonstrate sustained confidence and resilience during challenging interactions

  • Actively listen to customers to understand both articulated and unarticulated needs

  • Ability ask relevant probing questions to better assess customer needs

  • Use data to persuade and influence customers to objectively guide them

  • Good presentation skills required


  • Undergraduate degree or equivalent years of industry experience.

We offer you:

Acompetitivetotal rewards package, continuing education & training, and tremendous potential with agrowingworldwide organization.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic.

Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.


Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.