Job Description:

Job Description

The Customer Success Representative will be first level technical support for clients, interpreters, and internal team members. CST member will mainly provide support for hardware and software.

AMN Language Services is a technology-driven company that is changing the way patients and medical professionals connect across all areas of health care. Our opportunity to strengthen the connection between technology and human interaction is what inspires us. We have built our foundation in the language services industry by innovating various remote interpretation services that include onsite, video and audio interpreters. We have leveraged our existing technology into a telehealth division aimed at improving patient care while reducing hospital costs. Led by a team of dedicated individuals with decades of experience in the health care and technology markets, AMN Language Services is committed to enabling visual communications and vital conversations.

Shift is Evening Hours: 3:00pm-12:00am ET or 2:00pm-11:00pm CT

Duties and Responsibilities:

• Provide remote technical support and resolve problems to the end user's satisfaction


• Monitor dashboard for tickets assigned to the queue and process as assigned


• Determine source of errors by reviewing procedures and actions taken by user(s)


• Execute installations and setups; resolve error messages


• Walk users through performing diagnostic procedures


• Communicate and document technological solutions


• Perform Microsoft Windows Updates


• Answer incoming phone calls and requests from clients and staff as needed


• Exemplify teamwork in a highly visible and fast paced environment with minimal supervision


• Process cases with high detail and accuracy in a fast-paced environment


• Stay updated on all process changes and being aware of the location of the documentation

Required Experience:

• Excellent customer service skills and phone/email etiquette


• Minimum of 2 years of experience in IT Help Desk, IT Support or similar type positions


• Experience with Microsoft Operating Systems, Desktop PC applications and Windows Network Applications


• Experience with Apple iOS products and operating systems


• Basic knowledge of IP addressing, DNS and DHCP


• Working knowledge of TCP/IP and standard networking protocols


• Good understanding of troubleshooting PC components, drivers, and peripherals

Remote Work Environment:

• This role routinely uses standard office equipment such as computers, phones, tablets, and network equipment (network equipment provided by the individual)


• Access to a quiet, private, and comfortable remote home office (closed door preferable)


• Must meet the minimum network requirements


• Expected to maintain Stratus provided equipment and home office setup

Physical Requirements:

• Occasional lifting and/or moving up to 25 lbs.


• Required to walk; sit; use hands and fingers to handle or feel objects, tools or controls; reach with hands and arms; stoop; talk and hear


• Specific vision abilities required by the job includes close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus


• May be required to sit for long periods of time #zr

Respect * Passion * Continuous Improvement * Trust * Customer Focus * Innovation

AMN Healthcare is an EEO/AA/Disability/Protected Veteran Employer

We encourage minority and female applicants to apply

AMN Healthcare is committed to fostering and maintaining a diverse team that reflects the communities we serve. Our commitment to the inclusion of many different backgrounds, experiences and perspectives enables our innovation and leadership in the healthcare services industry.

We value professionalism in everything we do - this includes the professional presence we project as we interact with internal and external customers.