CORE Clinical Case Manager at Public Health Foundation Enterprises, In in Concord, California

Job Description:

The primary role of the CORE Clinical Case Manager is to provide comprehensive strengths-based, trauma informed, case management services to homeless and recently housed adults. 

The CORE Clinical Case Manager uses harm reduction techniques to engage with individuals who are adults and have a history of experiencing homelessness and mental health illness and/or a co-occurring substance use disorder or other medical impairments.

The CORE Clinical Case Manager works collaboratively with the Contra Costa Employment and Human Services Department (EHSD), Healthcare for the Homeless, County Behavioral Health services, Coordinated Entry systems, and other community-based programs to retain housing, engage in services, and stabilize chronically homeless individuals. 

Salary: $58,240.00 - $65,000, Annually

 

ESSENTIAL FUNCTIONS

• Support and build trust with participants in transitioning from the streets to permanent housing placement


• Responsible for the comprehensive assessments that are inclusive of medical needs, psychosocial assessment, safety assessment, substance use disorder assessment, housing needs, and all other relevant areas of concern


• Develops an individualized service plan in coordination with Contra Costa continuum of care as well as leverages relevant community resources as needed


• Provide short-term, clinical case management services with the goal of linking individuals served to a healthy home and stable housing


• Administer intake questionnaires, assessments and other forms of tracking documentation as needed; track data for reporting, maintain case notes, and appropriate records and files


• Utilize motivational interviewing techniques to explore participants’ motivation towards behavioral change


• Provide direct crisis counseling and problem identification. Accompany participants to appointments and other services


• Support participants as they navigate the criminal justice and court systems. Advocate for participants by interacting with judges, court mental health staff, public defenders, etc.


• Identify if individuals are connected to relevant services; if not, collaborate with community partners such as: clinics, public health, public assistance, psychiatry, mental health, etc. to ensure individuals are connected to eligible services


• Assist individuals with completing applications for services, transporting them to services, and other appointments as needed


• Provide a “warm hand-off” when individuals are connected to long-term services and providers


• Maintain and interact in a culturally sensitive, respectful, and professional demeanor.


• Attend and participate in weekly case conferences as part of the county-wide CORE outreach program.


• Attend community meetings with other service providers to share program information and coordinate services.


• Comply with all policies and procedures guiding the work of this position and the department overall.


• Attend training and meetings as required.


• Travel between various locations


• All other duties as assigned.

JOB QUALIFICATIONS

• Must have a working knowledge of Psychiatric Disorders as well as knowledge and ability to implement the following evidence-based models: Harm Reduction, Housing First, Strength-based Case Management and Motivational Interviewing.


• Ability to build supportive and respectful working relationships with individuals experiencing homelessness that instills hope and promotes self-determination.


• Understanding and practice of culturally sensitive components of direct service delivery through open dialogs and self-exploration with diverse group.


• Must possess strong engagement skills.


• Proven ability to work independently and as an effective and collaborative member of a team.


• Strong community networking skills and ability to build resources and relationships that improve continuity of care.


• Excellent verbal skills. Strong organizational and time management skills.


• Possess an understanding of and practice cultural sensitivity through open dialogue and self-exploration with diverse groups, while providing direct services.


• Ability to effectively intervene in crisis situations, with de-escalation techniques.


• Professional level competency using Internet, email, and Microsoft Word computer applications.


• Ability to successfully and efficiently complete tasks in an environment where background noise is present, and interruptions may be constant.


• Must be able to access remote locations that may require traveling through rough terrain in excess of two miles in possible inclement weather conditions.

Education/Experience

• 
  Education: Possession of a Master’s degree from an accredited college or university with a major in Social Work, Psychology, Counseling, or a related field.


• 
  Experience: Minimum 2 years’ direct experience working with people with serious mental illness, individuals with a dual diagnosis and/or the homeless population.
  
  
  
  • 
    Substitution: Will consider candidates who are currently enrolled in an accredited college or university in their final year of obtaining their Master’s degree requirement and committed to completion with a major in Social Work, Psychology, Counseling, or a closely related field AND minimum of 3-5 years full-time experience with people with serious mental illness, individuals with a dual diagnosis and/or the homeless population.
  
  
  
  

Desired Qualifications:

• Bilingual, bicultural in Spanish.


• Previous experience or training in street outreach and clinical case management.


• Knowledge of Contra Costa County and community resources.


• Knowledge of the Contra Costa emergency provider network.


• Prior experience with documentation and billing procedures.

Certificates/Licenses/Clearances

• CPR and first aid certification within 90 days of hire.


• A valid California driver’s license, proof of vehicle insurance, clean DMV record, and reliable transportation will be needed to carry out job-related essential functions as travel between various locations is a requirement.

PHYSICAL DEMANDS

Stand                                                            Frequently

Walk                                                              Constantly

Sit                                                   Frequently

Handling / Fingering                               Frequently

Reach Outward                                         Frequently

Reach Above Shoulder                          Frequently

Climb, Crawl, Kneel, Bend     Frequently

Lift / Carry                                   Occasionally - Up to 50 lbs

Push/Pull                                     Occasionally - Up to 50 lbs

See                                                                 Constantly

Taste/ Smell                                               Not Applicable

Not Applicable                          Not required for essential functions

Occasionally                              (0 - 2 hrs/day)

Frequently                                  (2 - 5 hrs/day)

Constantly                                  (5+ hrs/day)

WORK ENVIRONMENT

Outdoors, Inclement weather, rough walking paths, homeless encampments

Heluna Health is an Affirmative Action, Equal Opportunity Employer that encourages minorities, women, veterans, and disabled to apply.

Experience

Required

• 2 year(s): years’ direct experience working with people with serious mental illness, individuals with a dual diagnosis and/or the homeless population.

Education

Required

• Masters or better in Social Work or related field

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

See job description

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