Description
SHIFT: No WeekendsDo you have the career opportunities as a Technical Analyst you want in your current role? We have an exciting opportunity for you to join a facility that is part of the nation's leading provider of healthcare services, HCA Healthcare.
We are committed to providing our employees with the support they need. We offer an array of medical, dental, and vision packages as well as several add-on perks to make your benefits package truly customizable to you and your family needs. Some of our unique benefits we offer include:
*Student Loan Repayment
Tuition Reimbursement/Assistance Programs
* Paid Personal Leave
* 401k (100% annual match[3%-9% of pay based on years of service])
* Identity Theft Protection discounts
* Auto, Home, and Life Insurance options
* Adoption Assistance
* Employee Stock Purchase Program (ESPP)
Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the HCA Healthcare family! We will provide you the tools and resources you need to succeed in our organization.
JOB SUMMARY
The Technical Analyst implements and supports facility and division desktop equipment, and is the key technical resource responding to end user desktop incidents and requests reported to the Service Desk. Problems beyond the scope of their ability or responsibility are communicated in a timely manner to senior-level support personnel. Support to other division and facility IT personnel is provided, as warranted, and participation in 24x7 on-call support is provided based on division IT staff rotation.
What you will do in this role:
*Respond to and resolve inquiries and requests for assistance with division or facility computer systems, and provide a superior customer support experience for division and facility users
* You will analyze and provide hands-on support for simple to moderate inquiries. You will determine appropriate technical area or vendor to resolve the problem and coordinate with other technical areas, as needed
* You will log and track problems; review problem tracking databases
* Perform facility-based moves, adds, and changes (MACs), as needed
* You will maintain documentation for each incident or request, and escalate complex problems to the next level of support per documented procedures
*Aid and train users on division and facility technology
Qualifications
Qualifications you will need
* Bachelor's degree in information systems or a healthcare-related field is preferred
* One year ofIT experience is required
* A+ and Microsoft Product certifications arepreferred
* Valid state driver's license is required
Notice
Our Company's recruiters are here to help unlock the next possibility within your career and we take your candidate experience very seriously. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Gmail or Yahoo Mail. If you feel suspicious of a job posting or job-related email, let us know by clickinghere.
For questions about your job application or this site please contact HCAhrAnswers at 1-844-422-5627 option 1.
MedFleet LLC (Medfleet LLC) |
MedFleet LLC (Medfleet LLC) |
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