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IS Helpdesk Technician at Trimble Inc. in Westminster, Colorado

Posted in Other 30+ days ago.





Job Description:

Job Title: IS Helpdesk Technician

Job Location: Westminster, Colorado

The IS Helpdesk Technician is a key player on the front lines of Trimble Corporate IT. Not only do you provide helpdesk support services, you are also at the front line of our department and maintain the image and credibility of the department as a whole. Critical core competencies for this position are customer service, professionalism, communication, and strong technical skills.

The focus for this position is on service desk support, ticket queue coordination, process ownership, and inventory control and project participation.

Essential Duties & Responsibilities:


  • Support end users with desktop support and deployment of hardware and software.


  • Display a high-level of customer service and professionalism.


  • Resolve issues individually or in conjunction with other IT staff and resources in a timely and effective manner.


  • Communicate with peers, other IT staff, IT management, business group managers, and other employees in support of end users and the corporate IT infrastructure.


  • Demonstrate and utilize exceptional troubleshooting skills relating to all hardware used in support of Trimble's computer user community, with a specific focus on Dell, Apple, and various mobile phones and tablets.


  • Performs miscellaneous other duties as assigned.


Competencies:


  • Handles confidential and sensitive information and records with a high degree of discretion, diligence and good judgment.


  • Strong customer service orientation and commitment to insuring timely, quality solutions to internal customer issues.


  • Ability to understand technical concepts and communicate them clearly to individuals with varied backgrounds and skill levels.


  • Effectively develops and uses a systematic approach to analyze and solve problems. Acts proactively to anticipate risk and seeks to mitigate them before they occur.


  • Adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.


  • Good organizational skills and a self-directed team player. Remains open to others' ideas, and exhibits willingness to try new things.


  • Demonstrates accuracy, thoroughness, and monitors own work to ensure quality, and is able to read and interpret written information.


  • Demonstrates excellent written and verbal communication skills. Listens effectively, transmits information accurately and understandably, and actively seeks feedback. Effectively presents and explains information to various group sizes and levels of knowledge.


  • Prioritizes and plans work activities, uses time efficiently and develops realistic action plans.


  • Demonstrates professionalism, discretion, and good judgment in all interactions with co-workers, customers, vendors and others.


  • Consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.


Qualifications:


  • Strong IT skills, including proficiency with Microsoft's Active Directory, WDS, DHCP, DNS, good understanding of network concepts.


  • Excellent research and analytical skills.


  • Excellent communication and interpersonal skills.


  • English proficiency both written and verbal.


  • Proficiency working with desktops including Dell Laptops, Macs, Android tablets, iOS devices, Windows 10, Google Workspace, O365, etc.


Preferred:


  • Undergraduate Degree in IT


  • Certifications such as A+, MCSA, MCDST


  • PowerShell scripting ability


  • ITIL Certification


Working Conditions:

Work takes place in an office setting. High stress levels may occur. Some lifting up to 30 pounds may be required. Nature of job may require considerable walking, as well as exposure to electricity and electronic equipment. The ability to sit and work at a keyboard for and communicate with team members by phone, computer, and video teleconferencing is required.

Our Company:

Trimble is transforming the way the world works by delivering products and services that connect the physical and digital worlds. Core technologies in positioning, modeling, connectivity and data analytics enable customers to improve productivity, quality, safety, and sustainability. From purpose-built products to enterprise lifecycle solutions, Trimble software, hardware, and services are transforming a broad range of industries such as agriculture, construction, geospatial and transportation, and logistics. For more information about Trimble (NASDAQ: TRMB), visit www.trimble.com

Trimble Inc. is proud to be an Equal Opportunity and Affirmative Action Employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, status as a covered veteran in accordance with applicable federal, state and local laws, or any other protected factor. EOE/M/F/V/D

#is

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Pay Equity

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Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.

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Hiring Range:

16.44

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20.53

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Bonus Eligible?

No

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Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.

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Trimble Inc. is proud to be an Equal Opportunity and Affirmative Action Employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, status as a covered veteran in accordance with applicable federal, state and local laws, or any other protected factor. EOE/M/F/V/D


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