Senior Network Engineer - Customer Advocacy at Aruba in andover, Massachusetts

Job Description:

Senior Network Engineer - Customer Advocacy

This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.

Job Description:

Responsibilities  

• You will be providing pre and post sales technical support to the sales teams, customers and partners for various technologies and solutions related to Aruba products.


• You will work on complex problems requiring in-depth fault analysis and troubleshooting.


• You will formulate technical action plans for analyzing and resolving problems.


• You will simulate/reproduce customer issues in lab.


• You will contribute solutions to the Aruba Knowledgebase system. 


• You will provide technical cross-training to relevant groups as needed.


• You will participate in serviceability enhancement requirement reviews.


• You will work effectively in a team environment including colleagues, QA and development engineers, and the Aruba field organization.


• You will occasionally travel to customer sites for troubleshooting, training purposes, business reviews.


• You will determine need to escalate & be able to interact with development & QA.


• You will interact with other teams to drive resolution of hardware/software deficiencies/bugs.

Required Qualifications:   

• Four-year college or university degree or equivalent training/certification.


• 3+ years of experience in configuring & troubleshooting data networks (Aruba, Cisco, Juniper, Arista).


• Must have knowledge of Linux, XML, Bash, Python, REST API.


• Knowledge of network automation & analysis tools like Ansible, StackStorm, Humio or equivalent is required.


• Must be comfortable working in a VMware environment.


• Datacenter experience switching required.


• Must have knowledge of routing & routing protocols e.g. OSPF, BGP, policy-based routing.


• Must have protocol level understanding of Switching technologies – VLAN, STP (all types), LACP, Virtual switching – Aruba VSX or Cisco VSS / VSP or equivalent, spine-leaf architecture.


• Excellent oral and written communication skills are a must.


• Expert level knowledge of IP networking, switching & routing.


• Must have packet level understanding of ARP, DHCP, UDP, TCP, ICMP, SNMP


• Must have good understanding of IP Multicast & Multicast routing protocols


• Must have working knowledge of 802.1x, Radius, TACACS+, firewalls, security policies, access lists.


• Must have knowledge & experience of analyzing packet captures & Protocol analysis

Preferred Qualifications:   

• Industry certifications like ACCP, ACMX, ACDX or CCIE preferred.


• VMware certification required (VCP or greater)

What we can offer you:

Extensive benefits, a competitive salary and participation in the shared values and purpose that make Hewlett Packard Enterprise one of the world´s most attractive employers! At HPE, our goal is to provide equal opportunities, flexible work-life balance, and constantly evolving career growth.

If you are looking for challenges in an exciting, supportive and international work environment, then we definitely want to hear from you. Continue the conversation by clicking apply now below, or directly via our Careers Portal at www.hpe.com/careers. 

Join us and make your mark!

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HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

Job:

Job Level:

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.