RMA Coordinator at NEOTech in Longmont, Colorado

Job Description:

Summary:

The RMA Coordinator is the Return Material Authorization interface and focal point responsible for coordinating all facets of RMA and Service Order Processing, inclusive of interfacing with the customer and operations, as required.

Essential Duties and Responsibilities:

• Adhere to all ESD requirements and Board Handling.


• Use of Moisture Sensitive Device (MSD) handling requirements based on component moisture sensitive levels (MSL).


• Interact/respond to customer requests for material returns, investigate and disseminate details and RMA numbers.


• Coordinate service order cost estimation with Quoting, Program Management and Operations and relate information to customer.


• Responsible for loading, maintaining and reconciling Order Entry in backlog as well as MES for both RMA numbers and Service Order numbers.


• Interact with manufacturing and production control for rework status and committed ship dates for assemblies.


• Daily communication with customers, via program management when required, including backlog and order review, rework and shipment status. Assure program management involvement as required.


• Interaction with customer, as required, to resolve issues related to documentation, pricing, rework, backlog and customer PO reconciliation. The RMA coordinator will act as a liaison in this process; however, the program manager will mitigate all required negotiations of pricing and purchase order requirements, as presented to him or her through the RMA Coordinator.


• Resolve receiving and shipping problems and work with accounting on invoicing/credit memo issues.


• Responsible for timely weekly and monthly reporting of receipts, work-in-process, shipments and cycle time.


• Provide management with defect/rework type trend analysis for RMA/service orders.


• Support and follow all ISO standards related to OnCore’s various Quality Management Systems.  These systems may include, but are not limited to, quality, the environment, health, safety and security.


• Support all corporate and site 6S objectives.


• Perform all other duties, as assigned.

Job Knowledge, Skills & Abilities:

• Must be a team player and highly motivated with an ability to organize and prioritize multiple tasks.


• Articulate with precise written and verbal communication with internal and external Customers.


• Fundamental understanding of Planning, Manufacturing, Production Control and Quality Assurance concepts.


• Competent in Profit Key Customer Management, Manufacturing Planning and MES.

Experience/Education:

• AS/AA degree preferred.


• 1-3 years experience in a customer environment.


• Manufacturing, planning, quality and statistical background.


• APICS CPIM Preferred.

Compensation and Benefits:

Wage Range: $17 - $20 (Hourly Wage to be determined by the experience, education, knowledge, skills, and abilities of the candidate, and alignment with market data)

Benefits Offered: Comprehensive benefit package including medical, dental and vision coverage; company-paid basic life/AD&D insurance, short-term and long-term disability insurance; voluntary supplemental insurances, flexible spending accounts and employee assistance program (EAP).  Sick Leave, Vacation Time, and company-paid Holidays are also provided as paid time off. NEOTech also provides a 401(k) Retirement Savings Plan option with a company match.

NEOTech is an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran status, or any other characteristic protected by applicable federal, state, or local law.

NEOTech has a long-standing commitment to maintaining a safe, quality-oriented and productive work environment.  We also want all employees to perform their duties safely and efficiently, in a manner that protects their interests and those of their co-workers. We recognize that alcohol and drug abuse pose a threat to the health and safety of NEOTech employees and to the security of the Company’s equipment and facilities. For these reasons, NEOTech is committed to the elimination of drug and alcohol use and abuse in the workplace.  Candidates being considered for hire must pass a pre-employment background check and drug test which include screening for illegal drugs and marijuana.