Responsible for the accuracy, security, maintenance, confidentiality and integrity of physical and electronic student records. The Student Records Manager will frequently interact with staff, students and external parties regarding student records content. In addition, the Student Records Manager is responsible for observing and monitoring campus Academic compliance. This would include Academic processes, records, as well as Academic process integrity. All Concorde associates are required to display professionalism and uphold Concorde’s Mission and the core values of respect for the individual, integrity, teamwork, customer service, and achievement.
KEY RESPONSIBILITIES
Maintain student files/records in a complete, current, organized and secure manner.
Validate that all required documents are in the student file and/or legibly scanned into DocuWare
Ensure security of, and control access to physical and electronic student records
Ensure records are accessed only by authorized personnel
Verify completeness and accuracy of high school graduation information and entrance exam scores
Enter transfer credits approved by the Academic Dean
Register students for each term
Post clinical / extern attendance timely
Maintain proper student status in system through timely processing of all Change of Status forms
Ensure attendance is posted daily and final grades entered timely as per policy
Ensure attendance is reconciled and grades are posted before processing SAP each term
Confer all transcripts with degree awarded
Process change of personal information requests timely
Manage academically related items on the exceptions report on a frequent and ongoing basis
Process Incoming Requests to the Academic Department
Prepare proof of enrollment verification letters for third parties Answer inquiries concerning transcript information including course descriptions, length of program, etc.
Process requests for duplicate diplomas
Process outgoing Academic Department documents
Print report cards as requested
Print diplomas
Process verification letters
Monitor consistency of CampusNexus data
Investigate and resolve records listed on exception reports
Monitor the un-posted Attendance report
Work with IT department to correct student records in CampusNexus
Clinical Calendar Review/Posting
Review clinical calendars for errors. Return for updating as necessary
Process and post approved clinical calendars to SharePoint
Compliance Monitoring
Ensure that documentation for policy exceptions is valid, accurate and securely maintained
Monitor all aspects of campus Academic compliance
Alert appropriate individuals when areas of non-compliance are observed
Additional duties as assigned
SUPERVISORY RESPONSIBILITY
Test proctors report to the Student Records Manager if deemed necessary by the Academic Dean and Campus President
If Campus census supports a Student Records Clerk, the Student Records Manager will supervise this position. The Student Records Clerk will be trained to fill in for the Student Records Manager as needed
Bachelor’s Degree preferred or minimum three years related experience