Customer Service Representative at Emerson Electric Co in Kennesaw, Georgia

Job Description:

At Emerson, we are innovators and problem-solvers, focused on a common purpose: leaving our world in a better place than we found it. Each and every day, our foundational values—integrity, safety and quality, supporting our people, customer focus, continuous improvement, collaboration and innovation—inform every decision we make and empower our employees to keep reaching higher. As a global technology and engineering leader, we provide groundbreaking solutions for customers in industrial, commercial, and residential markets. Our Emerson Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production and protect personnel and the environment while optimizing their energy and operating costs. Our Emerson Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure.

Emerson, a Fortune 500 company with $15.3 billion in sales and 200 manufacturing locations worldwide, is committed to helping employees grow and thrive throughout their careers.
Whether you’re an established professional looking for a career change, an undergraduate student exploring options or a recent MBA graduate, you’ll find a variety of opportunities at Emerson. Join our team and start your journey today.

If you are a Customer Service professional looking for an opportunity to grow, Emerson has an exciting opportunity for you!  Based in our Kennesaw, GA location, you will be responsible for handling an array of front-facing duties. Some of the tasks include interacting with our customers over the phone and by email as well as other Emerson business units and internal departments. Througout these customer interfacing interactions, our Customer Service Representatives must maintain a high level of professionalism and present the organization with world class customer service.

AS A CUSTOMER SERVICE REPRESENTATIVE, YOU WILL:

• Entering customer sales orders which are taken by e-mail and telephone

• Invoicing orders that have shipped

• Answering inquiries relating to customer orders, parts, shipments and general customer concerns

• Working with other internal departments to answer general customer inquiries

• Working closely with our sales team for customer support

WHO YOU ARE:

You must be customer focused and provide excellent service to both our internal and external customers. Your clear and precise communication is a must to ensure complete understanding between all parties. You must be able to handle sometimes difficult situations with utmost respect and provide the best solutions possible to ensure world class service.

REQUIRED EDUCATION, EXPERIENCE & SKILLS:

• High school education required

• Basic computer knowledge a must

• Excellent communication and organizational skills required

• Must work well with a team

• No travel requred

• Legal work authorization in the United States - Sponsorship will not be provided for this role

 PREFERRED EDUCATION, EXPERIENCE & SKILLS:  

• Previous customer service experience

• Problem solving experience

Schedule
Our standard scheduled work hours are 8:00am-5:00pm EST. We offer rotating weeks with working the hours of 7:30am-4:30pm EST along with our standard work hour schedule, every other week.

Benefits
Emerson places a high value on ensuring that employees have a good work-life balance. We provide access to a competitive benefits package, including the following: medical insurance, dental and vision coverage, 401k participation with a competitive immediate match, tuition reimbursement, parental leave, and an employee assistance program. Immediate vacation and holiday leave available, including a facility shutdown from Christmas Eve through New Year’s Day. Kennesaw Employee Resource Groups, including a very active Diversity and Inclusion Committee, ensure that the Emerson values are incorporated into everyday employee life.

Why Work in the Greater Metro Atlanta Area
Our facility is located in Kennesaw, Georgia, which is conveniently located within driving distance to Atlanta and Historic Downtown Kennesaw. The area offers excellent school systems, an abundance of outdoor walking trails, and low crime rates create a family-friendly environment. The area is surrounded by several growing communities with restaurants, festivals, shopping, and outdoor activities that make them exciting places to live and work.

About our Location
The newly renovated Kennesaw campus hosts a Manufacturing Facility, Customer Support Call Center, and the offices of our Division President & Staff. Retail Solutions is a global business unit inside the Commercial & Residential Solutions Cold Chain segment and is the leading provider of electronic controls and optimization services for supermarket, convenience store, restaurant and refrigerated transportation customers and the OEMs that serve them. Electronics & Solutions is comprised of six acquisitions organized to add value to Emerson’s world leading products through control, connectivity and remote monitoring. The business generates half of its revenue outside of North America and employs over 1,200 people globally. Headquartered in the Greater-Atlanta area, the business has major operations in Minnesota, Italy, Mexico, Brazil, China and the Philippines. The Cold Chain business helps ensure that food safely and efficiently travels from farm to fork. With the blend of businesses and functions represented under this one roof, there are many opportunities for advancement within the Kennesaw location.
 

WHY EMERSON? 

Our Commitment to Our People

We invest in our employees to ensure they have the marketplace knowledge, skills and competencies to compete and lead in a global economy. Our training programs focus on end-to-end development from onboarding through senior leadership.

Flexible and competitive benefits plans offer you the right options to meet your individual/family needs:  medical insurance plans, dental and vision coverage, 401(k), tuition reimbursement, and more.  We provide employees flexible time off plans including paid parental leave (maternal and paternal), vacation and holiday leave.

Our success is measured by the positive impact we make on people, our communities and the world in which we live. Learn more about us!.

Our Commitment to Diversity & Inclusion

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas that inspires innovation and brings the best solutions to our customers. This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place.

Diversity and Inclusion at Emerson is about welcoming, respecting, and valuing the differences each employee possesses. Inclusion is creating a real sense of engagement, belonging and connection for all employees. Learn more about our Culture & Values and about Diversity & Inclusion at Emerson.

Work Authorization

Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to idisability.administrator@emerson.com.  

Customer Service