As a Delivery Station Liaison, you will help improve the customer experience by providing real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it's making sure we put smiles on customer's faces.
As a Delivery Station Liaison, you will be responsible for: - Communicating with customers directly by phone and by email - Empathizing with and prioritizing customer needs - Upholding company values in working with every customer - Resolving issues and setting appropriate expectations with customers - Clearly understanding and responding appropriately to the issues that customers present - Consistently composing a grammatically correct, concise, and accurate written response to customers - Approaching problems logically and with good judgment to ensure the appropriate customer outcome - Making quick and effective decisions on behalf of the customer - Working a flexible, full time schedule (40+ hours per week) - Working from inside an Amazon Logistics (AMZL) delivery station - Performing the following tasks:
• Carry, lift, push and pull up to 49 pounds • Stand, kneel, crouch, and/or stretch during shifts up to 12 hours long • Work in an environment where the noise level varies (personal protective equipment provided) • Work in an environment where the temperature may vary
Basic Qualifications:
High School or equivalent diploma
Experience with Windows Operating Systems and Microsoft Outlook
Familiarity with multiple web browsers, window navigation and instant messenger tools
Preferred Qualifications:
Previous experience in Customer Service
Ability to effectively prioritize work time to ensure efficiency
Experience working on a merchandising/brand ambassador team
Demonstrates integrity and has track-record of earning trust