Analyst, Client Accounts at Inmar in Winston Salem, North Carolina

Job Description:

The Account Analyst strategically handles customer data with an analytical viewpoint and understands how to provide proactive and meaningful analysis. This is composed of but not limited to: chargeback research, variance analysis, industry trends, processing trends, and volume fluctuations. Through this analysis the Account Analyst is responsible for growing our relationships with our priority clients by communicating effectively and with a sales viewpoint.
The Account Analyst supports the Client Services Manager, Account Managers and other team members by serving as a team leader. The Account Analyst works closely with the Client Service Manager on research projects, cross-training, and data analysis initiatives

Operations 60%

• Receiving and responding to clients’ requests and inquiries, proactively researching variances & chargebacks




• Identifying and troubleshooting client problems 




• Assisting manager in the development and maintenance of quality standards 




• Educate and train clients on services and on industry in general 




• Responsible for making coupon processing decisions. 

Administrative 25%

• Providing customized reporting




• Ensuring that communications from the manager or other areas of the company are understood and supported by other team members




• Coordinating and assisting manager with special projects 

Leadership 5%

• Assisting manager or other Company personnel in scheduling training team members or other associates regarding the department’s function and conducting training sessions as required 

Required Qualifications 

• Four year college degree




• At least two years of related work experience involving business account service and in depth data analysis. 




• Technology: Intermediate to Advanced level of Excel Powerpoint, Gsuite, Salesforce. 

Individual Competencies:

•  Analytical Thinking: Examples large amounts of complex data to grasp issues, draw conclusions & solve problems analysis and proactive communication of value driven information to clients.   Ability to tackle a problem by using a logical, systematic, sequential approach.




• Problem Solving: Gathers and analyzes information to generate and evaluate potential solutions to problems, issues and challenges while weighing the accuracy and relevance of the facts, data and information.




• Teamwork: Builds relationships and works cooperatively with others, inside and outside the organization, to accomplish objectives to build and maintain mutually-beneficial partnerships, leverage information and achieve results.




• Communication: Giving and receiving messages and information in written, oral, and visual formats in a clear and concise way for a complete understanding of meaning and intent.




• Curious :A desire to inquire and learn, to seek new knowledge and wisdom, and to listen to the contributions of others with a genuine interest to better self, the team, and the organization.




• Influential Communication: Fosters open communication, speaks truthfully and with one voice through clear and consistent messages, listens to others and values all opinions while acting in a respectful manner to influence an outcome, impact, or effect, and responds appropriately to concerns of others 

Occasionally: Job requires this activity up to 33% of the time

Frequently: Job requires this activity between 33% - 66% of the time

Regularly: Job requires this activity more than 66% of the time

Safety:

• Support a safe work environment by following safety rules and regulations and reporting all safety hazards.

As an Inmar Associate, you:

• Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations.


• Treat clients and teammates with courtesy, consideration and tact; you also have the ability to perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client.


• Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually-beneficial partnerships, leverage information and achieve results.


• Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability.


• Understand that results are important and focus on turning mission into action to achieve results following the principles of Flawless Execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcomes.