Evening Customer Service Representative at Dynamic Marketing Services in Troy, Michigan

Job Description:

EVENING CUSTOMER SERVICE REPRESENTATIVE
Dynamic BDC has been in operation since 2008. We support clients in multiple avenues throughout the United States by handling marketing opportunities on their behalf. We provide services for the worlds' largest automotive manufacturers and dealerships. We pride ourselves on the great degree of flexibility that we provide to our agents, along with a positive, professional, and fun environment. Dynamic is not only great place to work, but we offer opportunities for professional development and career advancement.

Overview:

Dynamic BDC is seeking individuals to join our fast-growing team of Customer Service Representatives! Our representatives will assist nationwide automotive clients by conducting customer contact regarding pertinent manufacturer information and assist in scheduling service appointments.

APPLICANTS MUST BE AVAILABLE FOR EVENING HOURS

What you'll accomplish in a typical day:

Inbound and outbound calls/chat contacting of customers affected by a nationwide automotive recall
Typing and following templates which provide pertinent information based on specifics established per campaign
Providing information to the dealership sales team based on each customer's contact
Provide feedback for program improvements
Ability to provide excellent customer service
Agent must have an understanding and be able to navigate through the corporate websites.
Learn and stay current with the contact center procedures, product information and online resource tools
Ability to provide good customer service including: effectively communicate to dealers, customers and corporate stakeholders to resolve customer issues in a timely matter.

What you'll need to be successful at Dynamic BDC:

Excellent verbal communication skills required
Strong customer service skills and previous customer service experience desired
Some knowledge of working with software systems and navigating websites
Ability to multi-task
Strong team player
Self-motivated and positive
Reliable

We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.