Patient Experience Ambassador-CRMC (Full Time) at Thomas Management LLC in Fresno, California

Job Description:

Schedule: Shifts may vary

• Including Weekends and Holidays

Salary: $14-$16 an hour, DOE

Essential Duties and Responsibilities:

• Conducts new admission visits to all assigned units within timeframe established by unit leadership and patient experience leadership.


• Ensures that all employees demonstrate an aggressive hospitality (respect) orientation toward customers and clients.


• Supports client satisfaction at a level that ensures account retention.

• Pull reporting for New Admissions daily


• Print are review patient satisfactions scores for assigned floors


• Complete Daily Log Sheets: Total number of New Admits and the number of New Admits visited, any issues/concerns incurred while rounding; specific comments from patients and /or family members concerning food


• Attend and present patient satisfaction information during daily huddles meetings


• Attend scheduled weekly meeting with the Patient Experience Manager (PEM)


• Perform shadow reports and test trays for Unit Host Program


• Write any issues in the Transition Log book at the end of the day


• Keep the Unit Host up-to-date with the HCAHPS scores and make sure the Unit Host in your area know their scores


• Complete an Action Plan with the PEM and supervisors in your area for floors with low scores


• Performs other duties as assigned.


• Drug Screen and Background Check is required

POSITION SKILLS/ABILITIES:

• Unit Host Program


• Organizational skills are required to prioritize a variety of job tasks and functions


• Healthcare experience preferred


• Ability to communicate effectively in written format and oral presentations


• Ability to multi-task and establish priorities


• Possess working knowledge of computer operations and associated software applications required to accomplish job responsibilities (i.e. EPIC, CBORD, Microsoft Suite: Word, Excel, PowerPoint)


• Exhibits initiative, responsibility, flexibility and leadership


• Ability to use working knowledge of work environment to meet established goals and objectives


• Ability to travel to multiple units within Fresno County
  
  
  

EXPERIENCE AND EDUCATION

MINIMUM REQUIRED: High School Diploma or GED Equivalent

PREFERRED: Two (2) to four (4) years’ experience in a healthcare and or customer service industry with demonstrated experience in problem solving and diffusing and handling sensitive issues with minimal supervision through to completion. Proven outstanding customer service skills and leadership skills. Experience working with volunteers a plus.

Education

• High School or better

See job description