This job listing has expired and the position may no longer be open for hire.

Specialist, Customer Accounts at XPO Logistics, Inc. in Marietta, Georgia

Posted in General Business 30+ days ago.

Type: Full-Time





Job Description:

Logistics done differently.

At XPO Logistics, we're constantly looking for talented individuals at all levels, who can deliver the caliber of service our company requires. As the Specialist, Customer Accounts, you'll be responsible for supporting internal and external projects for an assigned business unit. This position involves heavy phone contact between external customers. On our team, you'll have the support to excel at work, and the resources to build a career you can be proud of.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan.

What you'll do on a typical day:


  • Document requirements for new projects, including current state, future state and gap analysis

  • Provide analytical, troubleshooting, training or escalation support for new startup initiatives or projects

  • Monitor completed projects to analyze the health of the account, review KPIs, evaluate operational assumptions vs. planned, etc.

  • Participate in meetings with Operations Support team to ensure global coordination across multiple technical and operational initiatives


What you need to succeed at XPO:

At a minimum, you'll need:


  • High school diploma or equivalent

  • 1 year of experience in account management or customer service


It'd be great if you also have:

  • Experience in a call center environment

  • Strong customer service skills and the ability to satisfactorily resolve issues

  • Solid ability to multitask with exceptional organizational skills

  • Ability to thrive under pressure while delivering solutions that exceed customer expectations


Be part of something big.

XPO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make XPO a great place to work.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

XPO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with XPO policies which are in place to safeguard our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.





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