Job Description:

Sr. Program Manager

Job Locations

US-MA-Lexington

Overview

Our People

Our people are passionate about delivering their very best, and high levels of self-motivation drive exceptional performance across the board. As Mimecasters we care deeply about the most important aspect of our business - the customer, and with that perspective, we pride ourselves in delivering Legendary Customer Success. We instinctively find practical solutions to complex problems and take personal responsibility for our actions. Embracing teamwork, we strive to win every time and also enjoy celebrating our successes.

About the Position:

A Sr. Launch Program Manager orchestrates the entire organization in preparation of a release and launch of a new product or organizational program. The leadership of the Launch Manager will ensure the cross-functional team of representatives across the entire Mimecast organization stay focused on the strategic goals and requirements. Overall, they are responsible for the preparations, impacts, and risks to ensure Mimecast is ready to deliver the Solution, while ensuring our overall ability to Sell, Service and Support the customer through the entire experience. This is achieved by understanding what the functional area requirements are for the program, understanding organizational dependencies between functional groups, as well as anticipating and accessing risks of the program. For every one of these items, the Launch Manager must understand the impacts to the functional areas, as well as on the entire organization.

Responsibilities

In partnership with Product Management and Development leadership, understand and articulate the annual product/suite release plans for assigned products and develop launch plans that meet the enterprise strategies and goals for each release or program.

• Build and manage a cross-functional team of representatives working to achieve company-wide readiness to deliver a quality solution suite or organizational program, with consistent enablement and standardized abilities to sell, service and support Mimecast and its customers.

• Create, maintain and clearly communicate comprehensive program plans and documentation


• Lead regular program meetings - document, track actions, decisions, dependencies and risks.


• Communicate risks and assist team with mitigation options and or escalation as needed


• Maintain the schedule, milestone achievements and deliverables


• Assist with the tasks associated with release certification and delivery to an agreed Scope and Bill of Materials

• Facilitate internal enablement activities using best practice tools and methodologies


• Create and distribute internal communications on behalf of the launch team

• Build & execute on release specific communication plans
  
  
  • Status reports, risk assessments and mitigation
  
  
  • Alerts and announcements
  
  
  • Additional topical communication
  
  
  
  


• Maintain online access to all release and launch documents


• Conduct regular updates with functional representatives on cross-dependencies and related action items

• Understand the Software Development Life Cycle and Release Certification requirements in sufficient depth to effectively keep the launch team and key stakeholders well informed on status, risk and mitigation.


• Consistently work to get the best results from the team and the release

Qualifications

• Bachelor's degree in BA or equivalent experience


• A minimum of 7-10 years of relevant and related experience


• Project Management (PMO) experience

Required Skills:

• Commitment to teamwork and ability to operate in a matrix management environment


• Strong background in analytical and organizational skills and time management to manage multiple tasks simultaneously including attention to detail and multi-tasking skills.


• Excellent written and verbal communication skills


• Solid organizational skills


• Microsoft Office experience mandatory with extensive emphasis on Excel and PowerPoint


• Proven working experience as a project administrator in the information technology sector


• Solid technical background, with understanding or hands-on experience in software development

Preferred Skills & Knowledge:

• Familiarity of Software Project Management tools (e.g., JIRA)


• PMP Certification is a plus

Mimecast is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.Mimecast is also committed to providing reasonable accommodations to individuals with disabilities throughout the interview and employment process, and to use our online system to apply for a position. Send an email tokrooney@mimecast.comto request reasonable accommodations.

Mimecast will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.