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With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs more than 7,000 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to 15 million people in 46 states. American Water provides safe, clean, affordable and reliable water services to our customers to help make sure we keep their lives flowing. For more information, visit amwater.com and follow American Water on Twitter, Facebook and LinkedIn.
The Senior Infrastructure Engineer solves complex technology problems in a specific domain technology area (e.g., Network, Server, Computing). They help define and evolve the technology direction for their domain or line of business areas of accountability. They ensure the efficient operation of the infrastructure, lead capacity planning, and lead system designs. The Senior Infrastructure Engineer is able to lead projects with some guidance that execute against this roadmap. This includes development from concept through commercialization including line extensions, new products, quality improvements and productivity improvements. They also contribute to the development of new products and applications for a chosen domain area. The Senior Infrastructure Engineer adheres to technology standards and the governance framework set by leadership. They work collaboratively with other technology domains to develop innovative business solutions. The Senior Infrastructure Engineer demonstrates the value of prototyping as an integral and regular step in the design process of conceptualizing, refining, and finalizing an inventive solution, service or product. They will drive innovation from a technical point of view, pushing the boundaries of complex services and solutions that are simple, relevant, and human centered.
System Performance and Design - 20%
Drive the effort to ensure efficient and resilient operation of the technology systems and the appropriate designs of those systems.
Working with the line of business leaders and industry experts, ensure the plans help 1) reach a consensus about a set of needs and the technologies required to satisfy those needs, 2) provide a mechanism to ensure efficient and resilient system operation and 3) provide a framework to help plan and coordinate system performance metrics, capacity planning, and system designs.
Team Development - 15%
Assist in team development while holding teams accountable for their commitments, removing roadblocks to their work; leveraging organizational resources to improve capacity for project work; and mentoring and developing team members.
Promote empowerment of the team, ensure that each team member is fully engaged in the project and making a meaningful contribution, and encourage a sustainable pace with high-levels of quality for the team.
Perform as a team of strategic, creative, and technical professionals who partner with our clients to solve business problems and meet meaningful business goals.
Technology Expertise - 45%
Act as an expert in a particular field of knowledge (this may be a business/functional area and/or a particular technology) and provide detailed information and advice as necessary in that specialization in order to achieve business outcomes.
Develop and/or promote technical solutions which support the business requirements within their area of expertise. Be accountable for specific deliverables in relation to software or web development and/or support.
As needed, lead the technical activity within their area of specialization.
Key Accountabilities - Continued
Product Owner Support - 20%
Support the Head of Technology Enablement/Customer Enablement in managing customer expectations for project deliverables, managing stakeholder communications, and helping to implement an effective system of project governance.
Engage closely with clients to understand what business objectives they want to accomplish through technology enablement and then work with the
Customer Enablement team of developers and designers to bring those ideas to life.
Excellent decision-making ability, balancing what is right with what is realistic
Flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid change
Demonstrated ability to lead through influence and to deliver results through others while overcoming obstacles to success
Possesses a high energy level, sense of urgency, decisiveness, and an ability to work well under pressure
Possesses a curiosity and a passion towards engaging the imagination of line of business leaders in grasping and enabling the fundamentals of change
Demonstrated ability to work and team with a multitude of different people from various lines of business as well as within Technology & Innovation
Strong verbal and written communication skills for a wide variety of audiences including proven ability to deliver internal presentations
Creative approach to problem-solving with the ability to focus on details while simultaneously maintaining the "big picture" view
Strong knowledge of digital technologies and some applicability for the water and wastewater industries
Expertise with a small set of interdisciplinary technology specialties (e.g. data, mobility, GIS, collaboration, infrastructure) and/or deep knowledge of a particular specialty area
Demonstrated ability to apply these technology specialties to solve practical problems in a high-tech development environment with multifunction teams for small to medium, complex systems with some guidance
6 to 9 years experience working in the technology field required.
Experience with the water utility industry is highly desired, but notrequired.
Bachelors' degree in Computer Science, Information Systems, relevant field of Engineering or similar technology field (equivalent work experience will be considered)
As necessary, up to 50%
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American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.