Field Service Engineer - Des Moines, IA at Trumpf, Inc. in Des Moines, Iowa

Job Description:

"Trusting in brave ideas" - this is our promise to everyone who works for us. As a family business, we decide long-term and provide our people with the trust and stability needed to bring their ideas to fruition, even the unconventional ones. Being a market and technology leader in machine tools and lasers, we courageously shape the networked manufacturing of tomorrow, meeting every challenge with bold, fresh thinking.

Summary

This position is responsible for installing, troubleshooting and repairing TRUMPF CNC machines.

Principle Duties & Responsibilities

The statements below are intended to describe the general nature and level of work in this position. They are not intended to be an exhaustive list of all responsibilities. The position may require that employees perform other duties as assigned.

1. Provide exceptional customer service


2. Clearly and professionally interact with customers. Work closely with customers and machines to ensure equipment operates within expected tolerances.


3. Pursue machine diagnosis of our internal Product Support Group (PSG) to repair TRUMPF equipment.


4. Work carefully with the PSG for technical assistance and provide them with diagnostic feedback.


5. At times, use visual clues, computer programs, diagnostic tools to further diagnose machine difficulties.


6. Use electrical and electronic knowledge to help troubleshoot and solve issues.


7. Read and utilize company repair manuals and work orders for assistance with repairs and diagnostics.


8. Clean, replace or install parts to maintain smooth operation of machinery and equipment.


9. Assemble, install, align equipment as needed.


10. Accurately report technical conditions and information of machines to PSG and management.


11. Interface with cross functional work teams such as applications, sales, engineering, production, etc.


12. When needed, provide onsite training to customers for operation and/or repair of machines.


13. Assist other Field Service Engineers as needed.


14. Receive factory product training and technical service knowledge as needed.


15. Submit organized and helpful service reports for each repair mission.


16. Help to develop or adjust existing technical documentation.


17. Work as required with minimal supervision in compliance with all safety requirements.


18. Travel up to 100%. Travel includes regional and national travel.


19. Must be able to lift 70 pounds without aid.

Experience/Education

Associates program or technical school degree in Engineering principles or a suitable combination of education and work experience. Experience in computer software, file management, electronics, digital circuits, wiring, mechanics and hydraulics is helpful. Well-mannered, able to work with all different types of customers. Must have and maintain a clean and valid driver's license and record.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.