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Owner Relations Manager at Hilton Global in Fort Lauderdale, Florida

Posted in General Business 30+ days ago.

Type: Full-Time





Job Description:


An Owners Relations Manager Acts as the liaison between the unit owners and their units as it relates to the Unit Management Agreement and Hotel Unit.; also provides supporting role to the Front Office by managing all Pre-Arrival and HHonors program initiatives and assisting with the Front Office operations based on business demands.

What will I be doing?

Acts as the primary contact between the unit owner and hotel management; conducts owner orientation at unit close of escrow. Presents and describes the Unit Management Agreement to unit owners, oversee the administration of the Unit Management Agreement as well as respond to unit owners' needs.

Manages the owner's account as it relates to the issuance of financial statements, revenue and remuneration from the rental of the premises as indicated in the Unit Management Agreement. Communicates to owners any charges to their reserve account, ensures any maintenance services are tracked and charged to the owners of the specific unit.

Manages all Pre-arrival efforts associated with the Front Office including coordinating HHonors program initiatives, On-Time Orders, CRM and other procedures associated with this role.

Providing support as needed to Front Office operations by assisting with both Guest Assistance and Guest Services as business demands.
What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:


  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!





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