Business Solutions Team (BeST) Associate II at JPMorgan Chase Bank, N.A. in Fort Worth, Texas

Job Description:

Business Solutions Team (BeST) Associate

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. JPMorgan Chase & Co.is committed to providing a comprehensive set of benefits choices to meet different employee needs and lifestyles, which include choices such as fully paid parental leave time, health care insurance and retirement benefits.

JPMC is committed to employing a diverse and inclusive workforce and recognizes the value of workforce diversity. The newly created Business Solutions Team (BeST) is committed to expanding JPMC's workforce talent pool by creating and championing a neurodiverse workforce with a focus on the intellectually and developmentally disabled (IDD) population, to help build a stronger, more inclusive JPMC.

Being a bank for everyone starts with seeing and valuing everyone in our community. JPMC is committed to broadening the talent pool by including neurodiverse individuals who can positively contribute to the business objectives and the work environment.

We are seeking an Operations Supervisor to lead, manage, and support the Business Solutions Team (BeST) operation in the Dallas - Fort Worth Metroplex.This is a newly created position and the person that is chosen for the job, will have the ability to make a positive impact on our community, the lives of the people that we hire, and contribute to the expansion of the firms diversity and inclusion efforts to utilize the talents of the Neurodiverse Community.

We are seeking a leader with a proven track record in managing operations, leading teams and is an inclusive leader who has experience working with people with intellectual disabilities. This leader will work across all JPMC lines of businesses; supporting the BeST Shared Service Operation located in the Fort Worth Corporate Center. The leader will be responsible for day to day operations, process design and implementation, quality and timelines of work, development and support of our team members, and internal and external client relationships and accountability. The leader we are seeking will support the continued development of the operation in DFW as the vanguard for the firm wide expansion; and must be able to compel the programs objectives through positive influence, executive presence, and a vested interest in our mission. This is an amazing opportunity for the right leader, this is not your average job, and this is not your average team!

Core Responsibilities

• Responsible for the daily operations, quality and timeliness of work
• Responsible for employee the development, coaching and support of employees and team moral
• Collaborate with internal business leaders to further refine processes and deliverables for a neurodiverse work force
• Define and develop reporting metrics to measure progress
• Develop procedures and job aides to facilitate the work
• Develop appropriate control environment to ensure the accuracy and timeliness of work
• Communicate effectively with senior management via multiple channels

Skills Competencies

• Leadership through patient coaching, mentoring, and an understanding of different abilities and learning styles
• Recognizes and respects everyone's unique voice and differences
• Actively seeking out opportunities to recruit, hire, retain and advance the careers of people with disabilities
• Strong relationship management and influencing skills
• Ability to influence peers and senior team leaders necessary to accomplish goals
• Self-motivated with the ability to work independently to meet deadlines and produce quality results
• Ability to effectively prioritize and manage multiple operational job deliverables simultaneously
• Ability to anticipate needs and/or problems that might arise and leverage creative problem solving to resolve and know when to escalate
• Ability to deal with ambiguity and uncertainty in fast paced environments
• Strong written and oral communication skills
• Familiar with and passionate about engaging and employing individuals with disabilities
• Financial Services Operational experience including process design and procedural documentation and capacity and gearing modeling
• Experience in building sound control and regulatory compliance environment Driven, enthusiastic and positive \"can-do\" attitude

Qualifications

• Bachelors' degree and/or 3+ years of relevant work experience (Training, Operations Management, Social Work experience) in a Leadership role
• Understanding of and/or experience in managing an inclusive/diverse work force
• Applied understanding of operations fundamentals to include coaching, process design, supply chain, quality control, metrics etc.
• Proficiency in Microsoft Office applications

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

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