Digital - Vice President, User Experience Design Lead at JPMorgan Chase Bank, N.A. in Jersey City, New Jersey

Job Description:

Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.5 trillion and operations worldwide. Chase serves nearly half of America's households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing.

At Chase, we want to lead the digital transformation by designing and delivering experiences for our customers that are simple and secure. As part of our team, you will have the opportunity to impact millions of people in a deeper, more engaged way by working on everything from our online banking and mobile app to emerging payments - that are used by millions of business banking and Merchant services customers every day.

We expanding our team in New York City office and are looking for an energetic, articulate and experienced VP, User Experience Design Lead to help design the world of Merchant Services. You have a passion for creating simple, beautiful solutions to complex problems. You obsess over understanding the customer and their context, enjoy creating user flows + prototypes to explore concepts and tell the story behind your design. You are detailed orientated and an expert in the latest trends in modern web and mobile application design. You have worked on multi-platform designs in the past. You understand and are skilled in balancing innovation with consistency.

Responsibilities include:

• Liaise with product managers to define design requirements

• Lead workshops with designers, researchers and internal stakeholders to identify key problems to solve and gather feedback on design concepts

• Design or define new concept strategies for future state product features

• Lead Cross-functionally within the team and with stakeholders

• Continually advocate for users throughout the product development lifecycle

• Review graphics, layouts and fonts before products are completed

• Finalize and deliver wireframes, redlines and ADA spec designs

• Follow release deadlines to ensure timely delivery of work

• Follow up with product managers and BSA's to ensure their requirements are met

• Keep up-to-date with trends techniques and software

Requirements:

• 5-8 years of experience designing customer experiences and shipping products

• Experience across multiple release cycles working closely with design, product management + development teams to realize experiences designs using agile project management

• Experience creating wireframes and detailed visual design documents (comps, redlines) for shipping products

• Experience designing for finance, banking, payment-related spaces is nice to have

• Ability to synthesize complex, interdependent, and sometimes competing needs

• Ability to develop and sustain effective and cooperative working relationships with peers, managers and other internal or external stakeholders

• Effective communication of design solutions across roles & levels

• Flexibility/adaptability (ability to change direction based upon team and stakeholder consensus)

• Awareness and practical understanding of current technologies and their application and relevance to digital experiences

• Thrives in a collaborative, team-oriented, cross-functional environment with distributed teams across in New York, Delaware, Texas and India

• BFA or BA in related field graduate design degree preferred

• Portfolio which demonstrates your design approach and delivery of user-centered product solutions

• Experience in the financial services or similar industry a plusChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans