This job listing has expired and the position may no longer be open for hire.

Senior NOC Engineer at Cognizant in Buffalo, New York

Posted in Information Technology 30+ days ago.

Type: Full-Time





Job Description:

We are looking for Senior NOC Engineer for an immediate need. This is a client-facing role the candidate will have regular interactions with various client managers.

Special Note


  • Support window and expectations

  • Need one Senior Network Engineer contractor based in Buffalo (New York) who will become team lead.

  • The requirement is for them to work in the shift

  • NOC team       : 1430-2300 GMT (1030-1900 EDT) / (0930-1800 EST)

  • The candidate must be based in Buffalo and have valid work permit to work in Buffalo New York.

  • The engineer to work in the weekdays and weekends (Sat & Sun) depending on the rotation schedule

Key Responsibilities:


  • Work closely with regional and global teams to provide ongoing support for the global network infrastructure

  • Manage NOC shift rotation with peer managers to ensure 24x7 NOC coverage, including establishing turnover procedures and act as escalation for the shift team

  • Responsible for overall incident, and requests and change management during designated shift

  • Perform network configuration changes in accordance with change management process.

  • Support configuration changes/implementations on Router, switches, Firewalls, load balancers and proxies

  • Respond to alerts by following documented procedures for verifying, determining the case and resolving or escalating as necessary

  • Perform root cause analysis for service interruption recovery, creating preventative measures to deploy in the enterprise

  • Create and maintain network documentation as it relates to network configuration, network diagrams and processes.

  • Ensures that all process and procedures have been implemented, understood and followed for their responsible shift

  • Review incident reports provided by vendors, as well as draft internal incident summary reports to senior management when called for

  • Participate in on-call rotation, shift work and regular weekend work. 

  • Active coaching, mentoring and managing team members to foster a team-oriented, operational excellence driven professional culture

  • Provide leadership in network operations support locally and collaboratively with global peer

    Knowledge/Experience:


    • Minimum 5 years experience in IT infrastructure engineering/support role

    • Minimum 2 years experience in managing NOC team

    • Advance knowledge of network routing and switching technologies and protocols

    • Extensive hands-on experience with various Cisco equipment, including routers, switches and firewalls

    • Extensive hands-on experience with CheckPoint, Cisco firewalls, load balancers and proxies

    • Working experience within a NOC environment and have exposure to multiple platform environments, with experience of working shift to cover 24 x 7

    • Demonstrated ability to multi-task and manage multiple initiatives in the execution of daily operations

    Skills/Qualifications:


    • Good academic background with a degree or equivalent qualification in Information technology, Business Studies, Computing or relevant subject.

    • Working knowledge of Cisco routing protocols such as BGP and OSPF.

    • Working knowledge of technologies such as VXLAN, and Cloud deployments.

    • Hands on experience configuring and troubleshooting Cisco routers/switches Implementation and troubleshooting knowledge of Firewalls (ASA/Checkpoints), F5 Load Balancer and WiFi is a plus

    • Strong understanding of traffic flow across complex network deployments; able to identify issues from a physical link through to application level.

    • Hands on experience in deploying vendor/client connectivity over VPN, point to point or MPLS links

    • Scripting and Programming skills for phyton, bash, vbscript, etc.

    • Working knowledge of Unix / Linux

    • CCNP Cisco / CCSA Check Point certification or higher a plus

    • Strong communication and documentation skills

    • Ability to work under tight timelines and pressure

    • Demonstrates a high level of presentation skill and the ability to communicate confidently and clearly with seniors, peers and subordinates, regardless of the office locale

    ***Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission.  Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.

    **Applicants are required to be eligible to work lawfully in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity





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