Server at Hornblower Cruises and Events, LLC in Washington, Washington DC

Job Description:

City Experiences is seeking Servers for its Washington D.C. City Cruises Operations.

About Us:

City Experiences’ passion is to provide amazing experiences on land and water. Our 40- year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

About the Opportunity:

The Server is technically competent in serving food and beverages, is hospitable and cordial to guests and coworkers, acts safely and responsibly, and is knowledgeable about the vessel and the skyline.

About You:

This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

Essential Duties and Responsibilities:

• Provide exceptional hospitality to guests and coworkers as prescribed in our RESPECT service system 


• Greet guests and serve food and beverages in a timely fashion


• Accurately take orders and enter them into the point of sale system


• Maintain the cleanliness and safety of all common areas and service stations


• Participate in the celebration and entertainment experience of the guest


• Set up and break down dining room and service stations as prescribed; this requires movement of dining cabin furniture


• Accurately collect payment from guests for on-board purchases


• Provide information to guests including menu descriptions, order of service, entertainment options, cruise route and points of interest


• Be prepared to begin work at scheduled time


• Maintain uniform and personal grooming in compliance with appearance standards


• Assist with the warm and efficient greeting and seating of guests when they arrive


• Additional job duties as assigned

Requirements & Qualifications:

• High school diploma or equivalent required


• One (1) year experience in high volume restaurant preferred


• Energetic and enthusiastic personality essential


• Must be able to effectively understand and convey written and verbal information to guests and coworkers


• Must possess a service orientation – actively looking for ways to help others


• Basic computer skills are required


• Will work for extended periods without sitting


• Required to lift furniture and other heavy items such as dishes up and down stairs


• Will be required to be available for work on all major holidays


• Must meet minimum state age requirements

The RESPECT Service System embodies City Experiences’ mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

City Experiences is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, City Experiences participates in the E-Verify program in certain locations.

Pursuant to applicable State and local laws, including but not limited to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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