Field Service Engineer at Ametek, Inc. in Santa Clara, California

Job Description:

Job ID: 18880

Position Description:
Zygo Corporation is looking for an experienced and service-oriented Field Service Engineer to excellent customer service across the assigned territory. The position is ideally located at either of Zygo Corporation’s satellite offices in Santa Clara, CA, Irvine, CA or Tucson, AZ, and remote locations on the US West Coast will be considered for well qualified candidates. This individual is responsible for customer service of the assigned US West Coast territory, which may also include Canadian provinces. This position reports to the Americas Service Manager. The individual in this position will be responsible for the service of ZYGO's metrology instrumentation systems in the assigned territory. He/she will be a trusted advisor to our customers regarding product service and upgrade needs. This individual will manage the customer service relationships in partnership with the territory Accounts Manager and develop strategic and tactical plans to optimize the service potential at assigned accounts. Some specific tasks are as follows:

•Installing, servicing, and repairing customer equipment both in-house and on-site

•Specific responsibilities include developing and initiating contact with established and new customers to provide installation and on-site service within the assigned territory. From time to time, responsibilities will include supporting in-house and on-site technical presentations, setup/tear-down for product demonstrations as well as assisting setup/tear down of trade show exhibition booths.

•The individual in this position will be responsible for maintaining complete technical service knowledge of ZYGO products. He/she may coordinate the efforts of other ZYGO technical and sales personnel, both inside and outside of the respective region, to the benefit of the customer and ZYGO.

•Work closely with the Metrology Systems Division to develop service strategies that deliver growth for all product lines.

•This individual will be required to fully understand and utilize company administrative tools and procedures. All relevant account information is to be recorded in the Salesforce CRM.

•Manage work within service region to ensure that not only World Class Customer Service level delivered coupled with strong revenue growth.

•Report and provide formal feedback to Zygo management on performance within the region.

•Must be a United States Citizen or US Person (Green Card Holder).

Position Requirements:
Associates Degree in a technical discipline
Metrology experience within Auto, Optics, Bearings or Aerospace market an advantage.

Experience (3-5 yrs) in a role servicing instrumentation or other Capital Equipment
Special consideration will be given to candidates with experience servicing optical instrumentation
Technical Experience..

Communication Skills:
Ability to communicate with sales, engineering, operations and management teams (internal and external)

Excellent written, verbal and presentation skills

Self-Motivated & Confident

Demonstrated flexibility, tenacity and drive to deliver world-class service and ability to motivate others to do the same

High attention to detail and a commitment to total quality

Be comfortable with travelling – typically 50% up to 80%

Team Player

Provide candid feedback to management and other sales/service regions on behalf of the customer to ensure they and the company succeed

We are an Equal Opportunity Employer and do not discriminate against
any employee or applicant for employment because of race, color, sex,
age, national origin, religion, sexual orientation, gender identity,
status as a veteran, and basis of disability or any other federal,
state or local protected class.

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