Customer Service Manager at FerrellGas in Lexington, Kentucky

Job Description:

BE A NAME BEHIND THE FLAME!

Ferrellgas is searching for a Customer Service Manager to join our team. In this position, you will be responsible for the day to day customer service functions of a large, multi-location service center. The Customer Service Manager ensures that all customer service tasks are completed in a timely manner and that all of our Customer Service Specialists deliver a high-quality customer service experience to both current and future customers. This is achieved through inbound calls, outbound calls, friendly communication, accurate and timely information and meaningful connections. We know that our customers have a lot of choice in the market and can go anywhere; we want to ensure that they want to come here.

Benefits:

• Medical, Dental, Vision, and Prescription Insurance Plans
• 401(k) plan with generous company match
• Paid time off (including holidays)
• Paid training and tuition reimbursement
• Propane discounts
• Employee Stock Ownership Plan (ESOP)

Responsibilities:

• Maintains a growth mentality contributing to the development of marketing plans
• In conjunction with the company's human resources team, interviews, hires, and terminates staff as needed
• Partners with General Manager and other leadership to assess the quality of customer interactions throughout the service center.
• Ensures the team is providing daily support to account manager to facilitate growth.
• Directs and assigns the daily, weekly, monthly customer service tasks ensuring timely execution to include a high level of accuracy upon completion.
• Handles all escalated customer complaints.
• Serves as liaison between customer service team, management team, and corporate partners gathering information to resolve issues.
• Provides a level of customer service that fosters customer satisfaction and positions the service center to grow and retain customers

Requirements:

• Genuine commitment to providing superior customer service.
• 2-5 years' experience in customer service and office administration. Previous management experience a plus.
• Strong organizational and telephone communication skills.
• Proficient PC skills (Outlook, Word, Excel, PowerPoint) and basic accounting skills.
• Ability to get along with others and work within a team environment.
• Salesforce experience preferred.
• Bachelor's degree or equivalent experience.

Why work for Ferrellgas? We pride ourselves in providing the best customer service in the propane industry. Ranked consistently as one of the top propane suppliers in the country, Ferrellgas is in the business of providing meaningful moments. Memories full of warmth, dependability you can trust, and outcomes you had only dreamed possible.

Ferrellgas has been recognized by Forbes as one of the Best Employers in America. Please visit our Life at Ferrellgas page for more information.