Principal Business Systems Analyst, Marketing, Brand & Website at Zayo group in Boulder, Colorado

Job Description:

Company Description

Zayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Position Description

Responsible for partnering with Business Groups to ensure delivery of applications aligned to the business and IT strategy, and to support these applications. Works with business teams to define their global IT requirements, analyzes appropriate solutions, and manages projects from inception to completion with matrix, global teams.

Responsibilities:

• Partners with team members and vendors to gather requirements




• Is respected by business for deep, cross functional business process expertise and innovative solutioning across platforms and systems/architectures




• Able to distill executive level requirements into appropriate discovery work plans and guide team members on good requirements gathering

Process Modeling and Design

• Partners with team members and vendors to model business processes




• Is respected by business for driving innovative process improvements




• Able to communicate process improvements at implementation and executive level

Stakeholder Management

• Supports senior stakeholders and management team in identifying, communicating to senior stakeholders




• Is recognized by senior managers as a skilled communicator, trusted to recognize and proactively manage key impacts and drive issue resolution




• Demonstrates value from realized projects

Solution Design

• Responsible to design strategic cross-functional and global solutions that align with long-term organizational goals and roadmaps




• Advises on solutions prepared by peers or supporting team, to ensure that good design practices are followed




• Is recognized as expert within the industry




• Establishes standards

Documentation

• Supports senior management by creating architecture, project management and roadmap documentation

Functional Design

• Develops functional design standards and methodologies to deliver robust, agile functional designs that may span multiple functional areas and applications




• Recognized for innovative, deep and long-term designs




• Keeps up to date with industry trends and vendor capabilities




• Develops functional designs in line with an Enterprise Architecture and the long-term business roadmap




• Collaborates with cross functional business and IT teams to ensure business needs are addressed in the functional designs




• Manages delivery scope and risks, and sets right expectations with stakeholders




• Mentors junior BSAs to produce functional designs

Architecture

• Application/integration architecture; Constructs solutions across multiple functional areas and applications

Testing & Test Design

• Develops test strategy and execution to cover testing in an optimal amount of time




• Ensures cross functional testing coverage




• Organizes test labs for repetitive testing




• Drives methodology and best practices for defect resolution and triaging

Project Management

• Ability to manage multiple cross functional projects running in parallel




• Optimizes release management to strike good balance between business goals and delivery capacity




• Ability to logically split bigger projects into value added releases to gain business value in progression




• Identifies and manages risks in release delivery

Systems Configuration

• Designs configurations methodology to drive consistency, robustness, speed and good governance

Day to Day Support (Production Support)

• Monitors and manages support metrics and trends for functional areas




• Drives team towards root cause identification and resolution

Training and Change Management

• Drives appropriate practices through collaboration with business




• Analyzes adoption rates and issues and assesses business case realization and proposes solutions to improve

Vendor Management

• Manages / leads individual consultants or consulting teams as assigned




• Participates in vendor advisory boards and user groups




• Is accountable for creating and negotiating vendor contracts, MSA/SOW, License Agreements, and driving through internal reviews with GTS leadership and Legal teams

Vendor & Application Technology Evaluation

• Executes and guides large-scale vendor evaluations by BSA staff, vets recommendation and negotiation communications for executive review




• Responsible for executive communications and cross functional stakeholder buy-in




• Brings thought leadership to influence technology roadmap and decisions

Applications In Scope:

• Headless CMS




• zayo.com




• Tranzact




• Pardot




• Einstein




• Salesforce




• Other applications as needed

Qualifications:

• Bachelor's degree in business administration, computer science, information technology, or equivalent experience.




• 2+ years of product, project management, software development and/or business systems analyst experience required.




• 2+ years of experience working with teams and business systems analysis projects.




• 2+ years experience working in the telecom environment preferred.




• Experience in SDLC; understanding of at least one methodology and strong conceptual understanding of at least one other (Agile, Waterfall, etc.).




• Foundation in project management methodologies with experience managing small to medium sized projects.




• Ability to work effectively through collaboration across disciplines, feature teams, and partners.




• Certified Business Analysis Professional (CBAP) or Project Management Professional (PMP) desired.

Rewards

• 
  

  Competitive compensation

  
  
  
  

  • Base salary range: $65,785-$71,719

  
  

  • Full-time Zayo employees are also eligible for discretionary quarterly short-term and long-term incentive cash bonuses which are based on the performance of the Company, an employee's business segment, and the individual employee

  
  
  
  



• Excellent benefits including health, dental, vision, 401 (k), disability and life insurance




• Fitness membership discounts




• Generous paid time off policy including paid parental leave