Job Description:

Repair Order Specialist - O'Fallon, MO

Job Description

Job Description Summary : Our mission of providing care to the world at a moment's notice is at the heart of everything we do. We are caregivers, first and foremost and we will be there when you need us.

With more than 38,000 employees, Global Medical Response teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services around the world. We provide end-to-end medical transportation as well as fire services, integrated healthcare solutions and disaster response.

JOB SUMMARY
The Call Center Manager is responsible of the overall daily management of the 24-hour call center. They are responsible to ensure customer satisfaction and for daily performance of call center. They also enforce all company and departmental rules per written company policies.

ESSENTIAL FUNCTIONS/DUTIES
* Responsible for all aspects of staffing, scheduling, and training for Call Center staff to ensure adequate staffing to meet customer demand and comply with contractual performance standards
* Administrative duties to include call evaluations, timecard reports, other various reports, client statistics, and monthly customer invoice processing
* Research and resolve customer complaints and issues
* Maintain and update new and existing client protocols, board cards, on/call information, special instructions and client files
* Mentor Call Center Supervisors and assist in their leadership and management development
* Other duties as assigned

QUALIFICATIONS
Education
* Bachelor degree preferred but not required, high school diploma minimum with required experience

Experience
* One year of Call Center Manager experience or three years Call Center Supervisor experience

Knowledge and Skills
* Coordinating and managing large groups of employees in a stressful environment while maintaining a high level of client satisfaction | Job Description :

GUIDING VALUES AND BEHAVIORS
Employee must consistently exhibit our guiding principles:
* Patient Care - We continually earn the privilege to care for our patients. It is at the forefront of everything we do.
* One Team - We respect each other and achieve together what no individual can alone.
* Innovation - We are driven to develop solutions that inspire progress.
* Vigilance - We will never waver in our commitment to safety and preparedness in the fulfillment of our duties.
* Ownership - We are accountable for what we do and take pride in how we do it.
* Citizenship - We are dedicated to being good stewards in the communities we serve.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer including Veterans and Disabled