Regional Mortgage Processing Manager at BOK Financial in Albuquerque, New Mexico

Job Description:

Req ID:59805

Job Location:I-25 and ComancheAlbuquerqueNM

Areas of Interest:Mortgage Operations

BOK Financial (BOKF), Headquartered in Tulsa, Oklahoma, BOK Financial Corporation (NASDAQ: BOKF) is a top 25 U.S.-based financial services holding company with operations in ten states - Oklahoma, Texas, Arkansas, Arizona, Colorado, Kansas/Missouri, New Mexico, Nebraska and Wisconsin. The company began more than 100 years ago in Tulsa and has successfully diversified into a variety of industries, businesses and geographies. .

Base Salary Range

Bonus Type

Summary

You will be responsible for managing a dynamic integral department that allows BOKF to maintain a competitive market position while operating efficiently. You enjoy the art of balancing multiple responsibilities and providing support to a team. You find satisfaction in helping others and offering your expertise. Join our Mortgage Leadership team as a Regional Processing Manager.

About the Role

You will be primarily responsible for managing the Mortgage loan pipeline and the team of Mortgage Loan Processors for your assigned region. You will work closely with Sales, Underwriting, Closing, Sr. Management and your peers in other regions. You will use your knowledge and experience to identify and share best practices daily. You will be the driving force behind allocating resources, load leveling, problem solving, and ensuring loans are able to close on time.

What You Can Expect

Each day will bring variety in this production focused environment. You are defining department objectives, coaching your team and assessing risk management in a fast paced environment where there is never a dull moment. You will aide in developing and implementing strategies to create efficiencies while also adhering to federal and bank specific guidelines.

You will lead the team in education and understanding around evolving policies and guidelines. You will train and mentor your team to develop their skills and knowledge daily. You will use your past experience in Operations to make sound decisions and action plans to achieve your department goals. You will coach your team to ensure they are providing best in class customer service and achieving BOKF service level expectations.

You will prioritize each day and ensure that no man is left behind.

Team Culture

BOK Financial Mortgage is dedicated to being a respected and recognized top Mortgage Lender in our markets, as well as to being the employer of choice for all mortgage professionals. We are committed to our employees, customers, and community partners, and our mission is to deliver the highest quality mortgage experience with integrity, knowledge, and award-winning service.

We treat each other with dignity and respect, value opinions and differences, and talk openly. We give praise, recognize quality work, and pursue excellence. We are a fun group! We participate in group learning and idea sharing, and we practice candid communication through our open-door policy. Problems are brought to the surface, and so are solutions; we're receptive to feedback and constructive criticism. We believe in personal and shared accountability.

How You'll Spend Your Time

• You will review daily pipelines to ensure timeliness and monitor defect report issues such as expired documents, lock expirations, files not moving properly per established SLA's, Reg B, QC and delays in file submission


• You will use multiple systems to access information in a very structured and diligent way.


• You will work with your team monthly/quarterly to ensure training is up to date and accurate to ever changing regulations and guidelines.


• You will use your communication to inform all parties on the status and timing of loans as needed.


• You will utilize your knowledge of Underwriting guidelines to ensure accuracy and timeliness on your teams' part.

We'd Like to Talk to You

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  DETAIL ORIENTED: You will follow our established standards and have good judgment so you can escalate situations when appropriate. A passion for doing the job right the first time brings us joy. Accuracy, follow up and follow-through are vital for this role.


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  MANAGING PERFORMANCE: You set specific, measureable goals for employees that are realistic, challenging, and attainable.


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  MANAGING CHANGE: You take the lead to support setting new business direction, partnerships, policies, or procedures, and help others develop a clear understanding to others what to expect.


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  FLEXIBILITY: You are open to new or different ways of doing things and are willing to shift direction when necessary.

Education & Experience Requirements

This level of knowledge is normally acquired through completion of a Bachelor's degree or a minimum of five years' experience in a mortgage operations environment or work related experience of 11-13 years.

BOK Financial is a stable and financially strong organization that provides excellent training and development to support building the long term careers of our employees. With passion, skill and partnership you can make an impact on the success of the bank, our customers and your own career!

Apply today and take the first step towards your next career opportunity!

BOK Financial is an equal opportunity employer. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation, genetic information or veteran status.

Please contact recruiting_coordinators@bokf.com with any questions.