Sales Operations Specialist & Analyst at Peregrine Semiconductor Corporation in San Diego, California

Job Description:

pSemi Corporation is a Murata company driving semiconductor integration. pSemi builds on Peregrine Semiconductor's 30-year legacy of technology advancements and strong IP portfolio but with a new mission-to enhance Murata's world-class capabilities with high-performance semiconductors. With a strong foundation in RF integration, pSemi's product portfolio now spans power management, connected sensors, optical transceivers, antenna tuning and RF frontends. These intelligent and efficient semiconductors enable advanced modules for smartphones, base stations, personal computers, electric vehicles, data centers, IoT devices and healthcare. From headquarters in San Diego and offices around the world, pSemi's team explores new ways to make electronics for the connected world smaller, thinner, faster and better.

Job Summary

The Sales Operations Specialist & Analyst strengthens all aspects of Sales Operation team.

This position will support sales channels, including our Japanese parent company Murata world-wide by identifying/applying the most effective methodology. The assignments include, but not limited to discussions with customers, PSI maintenance, CRD optimization, documentation maintenance, logistic understanding/creation and/or business process flows. By providing the world-class customer service, this position also support Customer Service team or directly manage customer orders and timely deliveries. There will also be coordination and participation in manager assigned special projects. This position reports directly to the Manager of Sales Operations.

The Sales Operation Specialist must support these responsibilities by following pSemi's documented policies and procedures.

Roles & Responsibilities

This position has responsibility for:

• Sales Operation functions including, but not limited to:
  
  
  • Support sales channel processes or procedures requested by Murata
  
  
  • Maintain Murata system requirements
  
  
  • Maintain Intercompany Transfer Price
  
  
  • Proactively communicate with the internal/external customers (may be in Japanese)
  
  
  • Identify trends or abnormalities using Microsoft Office-Excel
  
  
  • Prepare reports using Microsoft Office-Power Point
  
  
  • Analyze Backlog, Inventory, or Shipping reports
  
  
  • Support Special Projects - may require Japanese reading/written skills
  
  
  
  

• Customer Service functions including, but not limited to
  
  
  • Order entry in Oracle Order Management
  
  
  • Research and response to order status inquiries, expedite requests, inventory or lead time inquires
  
  
  • Respond to customer inquiries and resolve customer service issues and complaints, when needed
  
  
  • Work with Sales/Customer on RMA's and coordinate with the Quality team on Failure Analysis
  
  
  • Identify delivery delays and errors, and work cross-functionally to ensure timely deliver
  
  
  • Maintain customer records in the ERP system
  
  
  
  

Competency Requirements

In order to perform the job successfully, an individual should demonstrate the following competencies:

• 
  Critical Thinking: Skilled at finding logical flaws in arguments and plans; identifies problems and solutions that others might miss; provides detailed insight and constructive criticism into problems and complex situations


• 
  Working with Ambiguity: Achieves forward progress in the face of poorly defined situations and/or unclear goals; able to work effectively with limited or partial information


• 
  Acquiring Information: Consults with others on problems and activities; collects information from a range of sources to assist and guide job activities; asks effective questions to obtain information to help him/her perform their job


• 
  Maintaining Objectivity: Able to see issues from multiple perspectives; acknowledges and controls for existing assumptions and beliefs that might influence his/her views


• 
  Making Accurate Judgments and Decisions: Bases decisions on a systematic review of relevant facts and information; avoids making assumptions or rushing to judgment; provides clear rationale for decisions

Minimum Qualifications (Experience and Skills)

• 2 years Customer Service/Inside Sales and Administration


• Proficient in Microsoft Office(intermediate or advance Excel)


• Experience in Sales Order Management system/ERP software

Preferred Qualifications

• Proficient in Japanese (Business Writing, Reading, Speaking)

Education Requirements

• Bachelor's degree preferred

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.

osition requires the ability to occasionally lift office products and supplies, up to 20 pounds.

pSemi Corporation supports a diverse workforce and is committed to a policy of equal employment opportunity for applicants and employees. pSemi does not discriminate on the basis of age, race, color, religion (including religious dress and grooming practices), sex/gender (including pregnancy, childbirth, or related medical conditions or breastfeeding), gender identity, gender expression, genetic information, national origin (including language use restrictions and possession of a driver's license issued under Vehicle Code section 12801.9), ancestry, physical or mental disability, legally-protected medical condition, military or veteran status (including "protected veterans" under applicable affirmative action laws), marital status, sexual orientation, or any other basis protected by local, state or federal laws applicable to the Company. pSemi also prohibits discrimination based on the perception that an employee or applicant has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics.



Note: The Peregrine Semiconductor name, Peregrine Semiconductor logoand UltraCMOS are registered trademarks and the pSemi name, pSemi logo, HaRP andDuNE are trademarks of pSemi Corporation in the U.S. and other countries. All other trademarks are the property of their respective companies. pSemi products are protected under one or more of the following U.S. Patents: http://patents.psemi.com

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