Customer Success Deployment Specialist at Systems & Software, Inc in Montpelier, Vermont

Job Description:

What your Impact will be: 
 

• Manage all aspects of the customer relationship related to code deployments, delivery, and use of enQuesta solutions in order to maintain high levels of customer satisfaction


• Ensure customers JIRA tickets are being prioritized, tickets are resolved by developers and proper updates are provided back to customer through Customer Advocate calls


• Continuously develop stronger customer relationships at the customer support level and inspire customer confidence 


• Possess a comprehensive understanding of the software solution in order to meet/enhance customer's business needs


• Coordinates activities of Systems and Software departments to deliver customer requests timely and accurately for assigned customers.  


• Responsible for overall deployment success of all assigned customer sprints and code deployments; requires proactive thought and initiative to ensure all support items are completed on time and meet customer expectations. 


• Responsible for coordinating customer training where applicable


• Track progress for customer and support internal teams as needed for follow up. 


• Responsible to understand and keep abreast of regulations and compliance requirements. 


• Assume other responsibilities as assigned by the Vice President/Director/Senior Manager of Customer Success.