Sr. Program Manager - HealthSparq at Tufts Health Plan in Watertown, Massachusetts

Job Description:

We enjoy the important work we do every day on behalf of our members.

Job Summary

If you want to bring your passion for innovative healthcare technology solutions, relationship management, and strategic program management to a mission-driven organization where lives are improved each day and collaboration is valued and recognized, then Tufts Health Plan has a career opportunity for you.

The Senior Program Manager is responsible for the program ownership and oversight of a key digital service provider, partnering with Tufts Health Plan to provide healthcare technology services to our enterprise product line. Services include delivery of participating provider information through online search technology, healthcare cost transparency tools, and a member rewards program. This program is highly complex, requiring oversight of multi-year cross functional initiatives. The Senior Program Manager is responsible for strategic relationship management with the vendor as well as internal stakeholders and is accountable for project management of complex enterprise programs and initiatives, program governance, and creation and management of a strategic program roadmap.

The Senior Program Manager is also responsible for collaborating with the senior leadership, cross functional teams and key partners, clients, and/or alliances to define and execute strategic business programs and initiatives. The Senior Program Manager must be able to conceptualize and envision the impact of change and propose new ways to do business on behalf of the organization.

Job Description

KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS

Overall program ownership and management key programs, focusing on both short-term initiatives and long-term strategic direction and objectives for the programs

• Management of business implementation project managers and cross-functional operations, processes, and workflows within Tufts HP that support and service the programs involving HealthSparq




• Proactive and solutions-oriented management of program operations and integration issues, requiring the ability conceptualize and envision the impact of change, and propose new ways to do business to better meet the needs of the partner/client and Tufts HP




• Interface with both internal and external partners/clients to ensure that the program and project goals are met.




• Serve as liaison between clients and internal project team. Identify and communicate requests, risks, mitigation plans, and all key project decisions to clients and project team as appropriate.

Highest level program manager for projects applying project management expertise to ensure that workflows, processes, risks, communications, resources, and quality are managed appropriately within Tufts HP to support the organization

• Determines needs and defines, plans and directs implementation plan




• Identifies risk within the context of the broad project and accurately estimates and plans resource usage accordingly




• Ensures that Tufts HP's established project management tools, processes, standards, and techniques are followed




• Exercises judgment to make decisions, or to raise issues to the appropriate level in a timely manner




• Evaluates the cost and feasibility of multiple options/alternatives to resolve project issues and to make recommendations on those issues that best meet both program and corporate Tufts HP objectives




• Manages project communications and interface with internal and external constituents to ensure that the program and project goals are met




• Monitor, control, report and present status of all elements of program and budgets




• Support leadership in setting strategic direction, support facilitation of decision making




• Develop and maintain a solid and trusting relationship between key vendor contacts and internal stakeholders across the Enterprise




• Collaborate with and support all operational areas on issue escalation, decision making, timely resolution and process/work flow improvements




• Monitor compliance with contractual operational performance and reporting requirements




• Identify improvement areas internally as well as perform closely with all internal and external stakeholders to prepare solutions




• Develop and lead the execution of an organizational implementation strategy that delivers the highest quality and satisfaction for internal and external customers




• Serve as the centralized point of contact for program related projects, issue resolution and facilitating decision making




• Lead regular cross functional informational or working meetings, including effective agenda planning, facilitation, and tracking/follow up on deliverables until closed.

Requirements

EDUCATION: (Minimum education & certifications required)

• Requires a Bachelor's Degree with a Master's degree preferred

EXPERIENCE: (Years of experience)

• 10 or more year's business or industry experience. 8 + years of program management experience, including leading the most cross -functional high-level initiatives.




• Significant business process and project management experience related to the implementation of healthcare insurance business applications and products using industry-standard project and program management tools and techniques with established track record.




• A proven ability to meet deadlines is also required.

SKILL REQUIREMENTS: (Include interpersonal skills)

• Ability to thrive in a matrix-management, hands-on environment that demands a consultative approach and solutions that span multiple environments in a business area.




• Outstanding communication and relationship management skills required, including the ability to effectively manage difficult group dynamics to effectively reach a positive outcome; very strong situation leadership skills.




• Excellent human resource management skills, ability to oversee team of project managers as part of the overall program




• Highly developed oral and written communication skills, ability to communicate with and influence internal and external constituents at all levels with confidence.




• Highest level presentation skills including ability to interface and "sell" new programs and changes to existing programs to a broad range of internal and external contacts, as necessary. Ability to interact with confidence with external and Tufts HP senior management.




• Strong negotiating, influencing, and advocacy skills, ability to lead others both internally and externally to ensure the success of the program.




• Ability to navigate political issues using advanced organizational (Tufts HP) knowledge.




• Must be flexible and a proponent/champion of change, able to conceptualize and envision the impact of change, and propose new ways to do business.




• Must be an accomplished multi-disciplinary team-leader and team-builder with hands-on style. Ability to lead teams whose members have diverse professional and educational backgrounds, and to effectively manage difficult group dynamics to effectively reach a positive outcome.




• Ability to balance strong leadership on day-to-day program management and significant issues while also aligning with program director's broader needs and vision for the program.




• Ability to present technical information in a way that establishes rapport, persuades others, and gains understanding.




• Requires the ability to maintain effective and productive peer relationships. Must have the ability to motivate fellow employees by fostering team spirit, an attitude of cooperation, and a commitment to the organization. Requires well-developed interpersonal skills to act in the capacity of liaison to the user community.




• Possess strong influencing and situational leadership skills with the ability to manage and motivate both direct and non-direct reports. Must have a demonstrated ability to obtain the confidence and trust of non-reports, resulting in high commitment and cooperation.

WORKING CONDITIONS AND ADDITIONAL REQUIREMENTS: (include special requirements, e.g., lifting, travel, overtime)

• Fast-paced office environment handling multiple demands. Moderate use of telephone and extensive use of PC required.




• Requires that the individual be organized while being readily adaptable to changes in work priorities.




• Flexible hours permitted providing the needs of the organization are met.




• May require occasional evening or weekend hours as the needs of the organization dictate.




• May require occasional vendor site visits, or attendance at seminars.

CONFIDENTIAL DATA: All information (written, verbal, electronic, etc.) that an employee encounters while working at Tufts Health Plan is considered confidential. Exposed to and required to deal with highly confidential and sensitive material and must adhere to corporate compliance policy, department guidelines/policies and all applicable laws and regulations at all times.

What we build together changes our customer's health for the better. We are looking for talented and innovative people to join our team. Come join us!

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