Quality Analyst at Garmin International in Olathe, Kansas

Job Description:

GPS Manufacturer/Distributor

As a leading worldwide provider of navigation devices and wearable technology, our focus is on developing, designing and supporting superior products. Our advanced technology promotes performance, safety and ease of use in every market we serve. That makes us an engineering and technology company with a keen focus on recruiting talent in those fields. But the same vertical integration business model that keeps all design and manufacturing processes in-house also gives us the incentive to hire top performers from different backgrounds, including operations, finance and accounting, information technology, sales, marketing and communications.

In operations and facilities, we literally do it all…in-house. We are looking for skilled, energetic individuals who want to join our quality, international shipping, manufacturing, office services, planning, purchasing, receiving, returns and warehouse teams. These associates do everything from delivering packages and purchasing supplies to assembling aviation panel mounts and ensuring our large shipments of goods are exported according to applicable international laws. Together, they proactively support associates and customers alike. If you’re ready to work – and have fun, too – come, help us put the pieces together!

We’re looking for a Product Returns Analyst at our world headquarters in Olathe, KS to lead and drive the investigation of Garmin product returns to facilitate product quality improvements.  

In this role, your key essential functions will be:

• Exercise independent judgment to ensure product returns issues are documented to an appropriate level based on the complexity and potential severity of the issue by working with customer-facing quality engineers  


• Define and collect the necessary information to drive trend analysis and investigation activities through collaboration with customer repair and manufacturing teams


• Act as liaison between Quality, Customer Repair, Manufacturing and Engineering as well as other departments at Garmin to address problems associated with products


• Flag returns of interest and perform test and triage activities at a unit and system level to duplicate and understand product return issues


• Independently determine a path for issue investigation through quality, engineering and business groups and collaborate to further analyze and resolve issues


• Interpret, analyze and take actions on responses to issues and determine if further investigation is required or additional information is needed 


• Develop and deliver return trend reports for the project, program and quality teams that identify and prioritize issues  


• Identify, analyze and interpret product quality data to assess issue criticality and drive issue investigation and resolution


• Formulate the appropriate communication for issue resolution status and work with business organizations to determine and take appropriate mitigation action based on the impact to the customer and business


• Identify and implement process enhancements for managing return issues


• Lead development and implementation of tools to aid in data management and issue resolution


• Know and understand organizational needs and quality objectives to support alignment throughout product lifecycles

Qualified candidates will possess the following education, experience and skills: 

• Associate’s degree in Electronics Technology, Electronics, Engineering or a substantially similar field or equivalent Military training or a minimum of 4 years of experience performing a role substantially similar to the essential functions of this job description


• Must demonstrate broad proficient knowledge of segment systems


• Must be organized, detail-oriented and demonstrate the ability to work proactively and effectively with minimal supervision


• Ability to prioritize and multi-task in a flexible, fast paced and challenging environment


• Driven problem solver with proven success in solving difficult and system level problems


• Excellent time management, follow-up and analytical skills with keen attention to detail 


• Must possess positive attitude, the ability to operate effectively within a team environment and work across functional and organizational boundaries


• Must demonstrate highly developed verbal, written, and interpersonal communication skills


• Must demonstrate flexibility and a commitment to meeting deadlines


• Demonstrates proficient computer skills in Microsoft Word, Excel, and PowerPoint

Candidates with the following desirable qualifications are preferred:

• Bachelor’s Degree in Engineering Technology or a related field


• Previous component level troubleshoot and repair with various Garmin systems


• Previous Avionics experience in an Aircraft Maintenance Facility and/or an Aircraft Manufacturing environment


• Previous exposure to data analysis and quality assurance methodology

Our benefits, designed to lead an evolving marketplace, support innovation and encourage a healthy balance between work and life, keep us competitive and allow our associates to make their own decisions about their well-being and future. We offer a choice of healthcare plans—with low or no premiums—which consistently rank in the 90th percentile when compared to other high-tech employers, plus dental and vision plans for you and your family. In addition, our financial benefits rate 82% above the median for technology companies comparable in size. Our 401K retirement plan provides 5% of pay base contribution plus a match of 75 cents for every dollar you contribute to a maximum of 10% of your compensation. The employee stock purchase plan allows for shares to be bought at a 15% discount.

Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age or disability.