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Salesforce.com Practice Area Delivery Partner at Cognizant in Hartford, Connecticut

Posted in Information Technology 30+ days ago.

Type: Full-Time





Job Description:

Cognizant will not sponsor H-1b or other U.S. work authorization for this role.

Salesforce.com BU/SBU Head

Qualification:


BE/ B Tech, MCA, MS

Responsibility:

Sales Support:


  • •Play a key role in identifying strategic offerings pertaining to the product services and market and work with competencies in building those Play a good role in cross sell, upsell services to existing and new customers.


  • • Demonstrate high level of collaboration in dealing with internal / external groups in Cognizant.


  • â–ª Creation of account plans for strategic accounts.


  • â–ª Responsible for sales enablement, solution architecting and end to end bid management for the Industry Vertical / COE.


  • • Develop customer account specific collaterals – case studies, account journey and accomplishment, benefits delivered to customers and impact made on their business.


  • â–ª Curating and articulating transformational artifacts to support with the bid process Make inroads into existing customers through proactive proposals.


  • â–ª Partner with COEs/Account teams to finalize goto market strategies & follow up the same in execution with marketing POC.


  • â–ª Able to qualify opportunities to focus on those with strategic value to Cognizant and/or high profitability including deal qualifications.


  • â–ª Evaluate competing proposals to ensure that costs and benefits are properly weighed and analyzed, provides strategic direction and advise on competitive advantage (financial/solution impact) in complex engagements to assure that growth opportunities are fully exploited.


  • â–ª Review quality of RFP responses and proposals, validation of financials, appropriateness of Cognizant response and overall assurance of the quality of all response artifacts to the client.


  • Market Scan and Brand Building.


  • • Work with teams to take the GTM themes deep into target audience Ensure we keep ref clients ready or be in touch to ensure good ratings during Gartner sort of magic quadrant exercises.


  • • Identify industryspecific solutions (based on customer needs/ pain points, work with CoEs to build PoCs and complete solutions, drive their GTM across customers.


  • Opportunity Identification.


  • â–ª Responsible for account mining in existing accounts or new customers (Net New).


  • â–ª Proactively identify business opportunities.


  • create a strategy and plan to increase penetration in new customer base and increase mind share by building credible delivery capability.


  • Delivery.


  • â–ª Overall Portfolio Management be it Geo, Vertical, Areas of Business or a Strategic Program.


  • End to end Delivery Management and governance.


  • • Act as a single point of contact for Cognizant’s Vertical teams.


  • • Act as an interface for Commercial org and Delivery org.


  • • Unified program governance across all service lines/product lines in the Industry Vertical/COE.


  • • Domainled delivery oversight and escalation point of contact.


  • • drive quality process, adherence and build an environment of process, knowledge and documentation, templates and tools driven Services be it implementation or niche dev / support.


  • • high ability to do escalation management.


  • New Solution Development.


  • • Identify industryspecific solutions (based on customer needs/ pain points, work with CoEs to build.


  • • PoCs and complete solutions, drive their GTM across customers.


  • • Ensure these are at a minimum adopted by a set of customers to get full value out of the investment.


  • Knowledge Management.


  • â–ª Identify best practices, tools & solution accelerators for products in the industry segment and enhance efficiency of the solution by working with COE's.


  • â–ª Stay updated with new developments in the product / technology solution area under purview.


  • â–ª Analyze the best in class solutions and design aspects, track industry trends and draw insights.


  • participate and provide inputs in external / internal seminars and discussions.


  • â–ª Ensure high level of business acumen, industry and clients business process is the focus most of the times (despite technical implementation) there by demonstrating strong ability to highlight business outcome and objectives not only to client but also to internal groups and teams This increases value prop perceived by the clients.


  • â–ª Curate and create artifacts and reusable assets to accelerate delivery and capability building.


  • • Develop customer account specific collaterals – case studies, account journey and accomplishment, benefits delivered to customers and impact made on their business.


  • • Foster a culture of thought leadership, and spreading knowledge awareness both in internal and external context.


  • Client Management/Relationship Management.


  • â–ª Responsible for client satisfaction, risk and escalation management and providing thought leadership to client on large, complex opportunities/transformational deal.


  • Responsible for solution articulation and solution defense during bid management.


  • â–ª Coordinating with COE's on governance and escalation through the delivery process'Understand customer needs and pain points and identify business opportunities.


  • create a strategy and plan to increase penetration in new customer base and increase mind share by building credibility.


  • â–ª Responsible for seamless delivery, governance and client satisfaction thereof.


  • â–ª Responsible for sustaining relationships at the senior most of reference able clients within the Practice.


  • Aim to be seen as a trusted advisor to clients.


  • People Management.


  • â–ª Nurture and foster a high performing team Including a second in line program.


  • â–ª Focus on grooming next gen leaders.


  • â–ª Drive Performance Management, resolve people & staffing issues.


  • â–ª Drive process compliance and track relevant metrics for teams.


  • â–ª Drive for certification & capability building of the practice.


  • â–ª Overall build a culture of trust, empowerment and integrity across larger teams they manage maintaining a good pulse on associates and good control on attrition.

Solution Conceptualization & Design:

For large programs / critical development projects:


  • • Understand the customer specific process, analyze the gaps and map Cognizant and customer (domain specific) process and tools on technical requirements.


  • • Understand the various work streams and the technologies necessary to deliver on large programs.


  • • Define system architecture for complex applications independently and within the boundaries of the enterprise architecture.


  • resolve any issues based on industry expertise.


  • • Guide the team for proof of concept related activities.


  • â–ª Participate in client meetings and secure approval for the design.


  • resolve escalations and critical concerns and provide information / assurance to the client, as required.


  • â–ª Review and track the vision and the solution to ensure adherence to the design intent.


  • prepare checklists and guide team to follow the same after the architecture is envisioned.


 

Must Have Skills


  • Salesforce Integration


  • Salesforce Configuration


  • Customer Service-Healthcare

Good To Have Skills


  • Salesforce Customization


  • Salesforce Campaign


  • Salesforce Exact Target


  • Salesforce Analytics & Report


  • ANSI SQL


  • Core Java

#LI-RC1

Technical Skills
























































SNo Primary Skill Proficiency Level * Rqrd./Dsrd.
1 Salesforce Customization PL2 Desired
2 Salesforce Campaign PL1 Desired
3 Salesforce Exact Target PL1 Desired
4 Salesforce Analytics & Report PL1 Desired
5 Salesforce Integration PL2 Required
6 Salesforce Configuration PL2 Required
7 ANSI SQL PL2 Desired
8 Core Java PL1 Desired

 

Domain Skills














SNo Primary Skill Proficiency Level * Rqrd./Dsrd.
1 Customer Service-Healthcare NA Required

 

* Proficiency Legends






















Proficiency Level Generic Reference
PL1 The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.
PL2 The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.
PL3 The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.
PL4 The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.





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