This job listing has expired and the position may no longer be open for hire.
Switchboard Operator|Memorial Hospital of South Bend at Beacon Health Systems in South Bend, Indiana
Posted in General Business 30+ days ago.
Type: Part-Time
Job Description:
- JOB SUMMARY
- Reports to Manager, Ambassador & Communication Services (and Administrative Nursing Supervisor after hours). Under general supervision, performs responsibilities either at the information desks or the switchboard area. Effectively uses the Xtend Communications Medicall Intelligent Console technology and world class service to process incoming phone calls to Memorial Hospital and Beacon Health System's communications systems. Answers the Transfer Direct line and facilitates unit to unit, ER to ER, and B to C transfer process as appropriate. While at the information desks, provides effective patient information telephone coverage and assists Hospital guests (i.e., patients, visitors, etc.) by providing a variety of information. Provides call processing, dispatch and answering services for various departments. Responds to emergency systems and alarms by following established procedures. In all areas of responsibility, acts as a representative of the Hospital and Beacon Health System and strives to make a good first impression.
- Reports to Manager, Ambassador & Communication Services (and Administrative Nursing Supervisor after hours). Under general supervision, performs responsibilities either at the information desks or the switchboard area. Effectively uses the Xtend Communications Medicall Intelligent Console technology and world class service to process incoming phone calls to Memorial Hospital and Beacon Health System's communications systems. Answers the Transfer Direct line and facilitates unit to unit, ER to ER, and B to C transfer process as appropriate. While at the information desks, provides effective patient information telephone coverage and assists Hospital guests (i.e., patients, visitors, etc.) by providing a variety of information. Provides call processing, dispatch and answering services for various departments. Responds to emergency systems and alarms by following established procedures. In all areas of responsibility, acts as a representative of the Hospital and Beacon Health System and strives to make a good first impression.
- MISSION, VALUES and SERVICE GOALS
- MISSION: We deliver outstanding care, inspire health, and connect with heart.
- VALUES: Trust. Respect. Integrity. Compassion.
- SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.
- MISSION: We deliver outstanding care, inspire health, and connect with heart.
- JOB SPECIFICATIONS
- Education and Experience
- The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of a high school diploma (or equivalent). A minimum of two years of relevant experience (i.e. customer service, telephone usage, etc.) is required.
- The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of a high school diploma (or equivalent). A minimum of two years of relevant experience (i.e. customer service, telephone usage, etc.) is required.
- Knowledge & Skills
- Requires verbal communication skills, using a clear voice, diction and enuciation, necessary to communicate in a clear and effective manner to patients, visitors, physicians and team members.
- Requires the effective phone usage skills necessary to process information accurately.
- Demonstrates the interpersonal and communication skills (both verbal and written) necessary to interact with patients and visitors from various backgrounds in a professional, efficient, enthusiastic, courteous, friendly, caring, sincere and tactful manner.
- Requires the ability to effectively prioritize and handle emergency situations.
- Requires basic typing or keyboarding skills. Computer data entry skills are desired.
- Demonstrates good listening skills with sensitivity to individuals who do not speak English as their first language.
- Requires the necessary reading and comprehension skills to efficiently process information and to use training materials and reference manuals to locate information.
- Also shows a willingness to learn, and the ability to grasp operational concepts.
- Requires the ability to strictly follow the Hospital's policy regarding confidentiality.
- Demonstrates a genuine interest in providing excellent internal and external customer service.
- Requires verbal communication skills, using a clear voice, diction and enuciation, necessary to communicate in a clear and effective manner to patients, visitors, physicians and team members.
- Working Conditions
- Works in a busy office and hospital lobby environment where there is regular contact with individuals from various backgrounds. Has contact with patients and family members who may be under stress.
- The ability to work varying shifts and work schedules (such as weekends and holidays) is required.
- Requires an understanding of the need to be responsive and adaptable for scheduling purposes, when necessary, due to extenuating circumstances in support of team members and department functions.
- Works in a busy office and hospital lobby environment where there is regular contact with individuals from various backgrounds. Has contact with patients and family members who may be under stress.
- Physical Demands
- Requires the physical ability and stamina (i.e. to sit for prolonged periods of time, lift up to 15 pounds, push wheelchairs, etc) to perform the essential functions of the position.
- Requires the physical ability and stamina (i.e. to sit for prolonged periods of time, lift up to 15 pounds, push wheelchairs, etc) to perform the essential functions of the position.
- Education and Experience
More jobs in South Bend, Indiana
|
Robert Half |
|
Capital One |
|
Capital One |