Customer Service Associate at O & M Halyard, Inc. in Downers Grove, Illinois

Job Description:

At Owens & Minor, our Mission is simple: empowering our customers to advance healthcare. Our teammates continue to play an essential role in the global fight against COVID-19 by working to ensure our healthcare customers have what they need, when they need it, enabling them to focus on the critical task of providing patient care. As a Fortune 500 company with over 15,000 teammates in over 70 countries, Owens & Minor remains laser-focused on delivering on our Mission throughout COVID-19 and beyond. Our $9-billion business includes our Global Solutions and Global Products segments, with core offerings structured across three pillars of excellence: Products, Services, and Distribution. 

Our people are the power that propels us. As we continue to navigate unprecedented circumstances, teammate safety remains our top priority, and all of our facilities have implemented enhanced safety and sanitation protocols. Just as our teammates are dedicated to empowering healthcare around the world, Owens & Minor is dedicated to providing the kind of culture and benefits that empower teammates to grow their careers and enjoy the rewarding work they do every day.  

Owens & Minor benefits are applicable to Full Time Regular and Permanent Teammates, and include:

• Medical, dental, and vision insurance, available on first working day


• 401(k), eligibility after 30 days of employment


• Employee stock purchase plan


• Tuition reimbursement


• Development opportunities to grow your career with a global company

POSITION SUMMARY: 

The representative is to service the needs of our patients by educating them on products and services’, listening to concerns/addressing issues, providing informational literature when necessary and placing supply orders.

ESSENTIAL TASKS: 

• Ability to answer hi-volume in-bound calls via an automated phone system.


• Ability to make outbound calls to patients and referrals as necessary.


• Respond quickly and professionally to customer telephone questions and concerns.


• Gather Patient demographics and billing information as needed to complete requested orders.


• Process orders using Byram ERP system.


• Maintain customer records by updating account.


• Recommend additional products that may be necessary or available to the customer.


• Achieve daily completion of CS Credit Review.


• Must possess excellent communication skills and the ability to practice proper phone etiquette. 


• Working knowledge of Microsoft Office, particularly Word and Outlook.


• Provide feedback to Group Team Lead regarding issues with accounts.


• Conducts routine tasks as directed; works under clearly defined guidelines


• Contributes to specific objectives and outcomes as directed.

If you feel this opportunity could be the next step in your career, we encourage you to apply.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

Note: Owens & Minor is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means.