Inside Sales Representative - Independence, OH at thyssenkrupp Materials NA Inc. in Independence, Ohio

Job Description:

To accurately provide price and delivery for all our products to our customers in a timely and courteous fashion, utilizing organization and negotiating techniques, and applying resourcefulness and strong attention to detail while converting inquiries into orders. Answer customer questions concerning products/services and their orders. Develop target and non-major accounts into loyal customers.

Your Responsibilities:

• Respond to sales calls, faxes, and e-mails (50% verbal communication / 50% emails)


• Generate and follow up on quotes for all products


• Provide technical assistance to customers


• Process sales orders


• Enter return orders, credits, and debits when required


• Enter scrap return order as requested by distribution channels


• Review product inventory and report concerns to purchasing/ management


• Satisfy customer service issues


• Continuously increase knowledge of company products, services, and procedures


• Work in team environment, communicating as required with all personnel.


• Traveling as needed to meet company goals


• Monitor competitor products and prices.


• Assist in quality related duties where required


• Meets TKMNA Employee Attributes/Competencies

**Candidate must be eligible to work in the U.S.A. to be considered***thyssenkrupp Materials NA Inc is an equal opportunity employer and committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, age and veteran status or any other protected status required by applicable law.

Applicants with disabilities who require reasonable accommodation in connection with the application process are encouraged to contact us directly.With around 480 locations in over 40 countries, thyssenkrupp Materials Services is the biggest materials distributor and service provider in the western world. The broad service spectrum offered by the materials experts enables customers to focus on their individual core business. The area of Materials Services spans two strategic areas: global materials distribution as one-stop-shop - from steel and stainless steel, tubes and pipes, nonferrous metals and specialty materials to plastics and raw materials - and tailored services in the areas of materials management and supply chain management. An extensive omnichannel architecture offers 250,000 customers worldwide cross-channel, round-the-clock access to more than 150,000 products and services. A highly efficient logistics system ensures that all requested services are smoothly integrated into customer production processes "just-in-time" or "just-in-sequence".

thyssenkrupp Materials NA is a subsidiary of the internationally operating thyssenkrupp Group. Headquartered in Southfield, Michigan, thyssenkrupp Materials NA is a leading provider of production materials and integrated service solutions with almost 2,900 employees and more than 95 locations in North America. With annual sales of $2.9 billion, the company is focused on value-added processing and distribution of a full line of aluminum, stainless, copper, brass, specialty metals, steel, and plastics products. Supply chain management, transportation and logistics, and production support outsourcing solutions are among the many services provided to customers. Business units include Copper and Brass Sales, Engineered Plastics, Ken-Mac Metals, OnlineMetals, thyssenkrupp Steel Services, thyssenkruppSupply Chain Services,and thyssenkrupp Materials de Mexico.thyssenkrupp is an international group of companies comprising largely independent industrial and technology businesses.Across 78 countries the group generated sales of €42.0 billion in fiscal 2018/2019. Under a strong umbrella brand our products and services make an important contribution to creating a better and sustainable future. The skills and commitment of our over 106,000 employees are the basis of our success. With our technologies and innovations, we work with our customers to develop cost-efficient and resource-friendly solutions to future challenges. We combine performance orientation with corporate and social responsibility.