Development Coach at AT&T in Romeoville, Illinois

Job Description:

 Overall Purpose: Train and coach managers utilizing Management System and Operational Control (MSOC); support continuous performance improvement by collaborating with District team and guiding managers on development of organizational performance improvement plans; monitor compliance, report on results, and assist with action plan development; identify process improvement opportunities and promote use of MSOC and Six Sigma to act on opportunities. Key Roles and Responsibilities: Ensures network process capability, control and improvement by training and coaching managers utilizing MSOC. Provides consultation on the use of MSOC to improve network process performance. Analyzes data to identify performance improvement opportunities then guides managers in developing action plans. Collaborates with District Management Team on developing Performance Improvement Plans, Training Development Plans, and Individual Development Plans to improve performance. Conduct MSOC Compliance Reviews, identify gaps, works with Directors and/or Area Managers to develop action plans. Facilitates the identification, analysis, development and documentation of network process improvements, network operational performance metrics, process control and results management identifying indicators for future network improvement opportunities. Responsible for analyzing, tracking and publishing network performance and process/quality indicators and results by constructing reports illustrative of the process trends and network performance. Defines network process flows, business rules and user requirements. Identifies network process improvement training needs. Job Contribution: Technical professional with some experience. Sound technical knowledge growing through application, expanding knowledge of ATT technologies. Education: Typically a BS degree in Math, Science or Engineering preferred or equivalent related network experience. Experience: Typically 1-3 years of technical experience with understanding of Network processes. Supervisory: No. Environmental Requirements: This position may be responsible for contributing to AT&T compliance with environmental laws and regulations as applicable to its job function. This may include, but is not limited to, work related to fuel tanks, emergency and stand-by generators, boilers, hazardous waste, hazardous materials, batteries, manholes and vaults, water wells, linear and other construction projects, water discharge, or air emissions

• Benchmarking
• Business Data Analysis
• Business Orientation
• Business Process Improvement (BPI)
• Effectiveness Measurement
• End-User Training
• Operational Functions
• Organizational Change Management
• Quality Management
• Root Cause Analysis (RCA)