Customer Communications Management Operations Specialist at Prudential Ins Co of America in Newark, New Jersey

Job Description:

Customer Communications Management COE is a Centralized team responsible for all outbound customer service communication and is on Zero Print aspirational journey to advance digital transformation, reduce costs and improve the customer experience.  The CCM Operations Process Management Specialist role will:

• Manage a program of BAU and Print Optimization projects  in support of the Enterprise  including operational, process, data and procedures requirements related to Enterprise print fulfillment strategy.


• Provide project management and technology relationship management for CCM Operations related changes.  Coordinate all QA/UA testing.


• Support the creation of document management roadmaps and strategies in support of the Enterprise. 


• Develop and maintain tools, methodologies and practices to enable the success of the CCM organization including but not limited to knowledge and inventory management, metrics/data analytics, print portfolio framework, monitoring/reconciliation and vendor governance.


• Ability to work with business partners in a consultative way; helping them translate their business objectives into print and digital fulfillment strategies. 


• Proven ability to build strong relationship across stakeholder groups (business, technology, and vendors) with the ability to effectively influence and communicate across various business lines and at senior levels within the organization. 


• Ability to work with multi-skilled teams (i.e. Product Owners, Scrum Masters, Technologists, PMs, Architects, etc.) on projects that touch a range of technical platforms. 


• Strong understanding of business transformation and agile build and change delivery 


• An entrepreneurial drive, with the ability to deconstruct and solve problems, to investigate drivers and figure out why things happen.  Collaborate across all Product Lines and Technology to intelligently invest in innovative solutions that enable operational efficiencies, shift delivery to digital, and improve the Customer Experience


• Deep understanding of operations and process management and the ability to drive solutions in a highly outsourced model.

Qualifications:

• 3-5 years of process or program/project management including business analysis experience


• Scrum Master or Product Owner certification a plus


• Exposure to continuous improvement methodologies (e.g Lean, Six Sigma) a plus

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Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit www.prudential.com to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status , medical condition or any other characteristic protected by law. 

The Prudential Insurance Company of America, Newark, NJ and its affiliates.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at staffingagencies@prudential.com for more information about doing business with Prudential.

PEOPLE WITH DISABILITIES:

If you need an accommodation to complete the application process, which may include an assessment, please call (800) 433-8960, prompt 4 or email accommodation.h&w@prudential.com.

Please note that the above number and email are solely for individuals with disabilities requesting an accommodation.  If you are experiencing a technical issue with your application or an assessment, please email careers@prudential.com to request assistance.

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