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Principal Support Consultant at Manhattan Associates in Atlanta, Georgia

Posted in Other 30+ days ago.





Job Description:

Together, we create possibilities that move life and commerce forward.

Manhattan Associates is a technology leader in supply chain and omnichannel commerce. We unite information across the enterprise, converging front-end sales with back-end supply chain execution. Our cloud and one-premises solutions and unmatched experience help drive both top-line growth and bottom-line profitability for our customers.

Making an impact every day. We have spent the last 30 years listening, learning and working with our clients to become the most experienced supply chain execution company in the world. Every day, we help the world's most innovative manufacturers, retailers and wholesalers push themselves and their industries to solve the unsolvable problems of the past.

JOB SUMMARY - Are you passionate in engaging the engineer in you along with your application skills? CSO is looking for an experienced Principal/Design lead to work with customers in maximizing their potential with our WM and LM. As part of DC Operations Success Services, you will engage with customers in analyzing their current operational challenges, performing studies to identify areas of opportunities, recommend, and implement solutions. If you are passionate about sharing what you have learnt over the years with our customers, this is the right opportunity for you! As customers go live with Manhattan Active WM, it will also be your role to help customers realize the additional value of the quarterly releases and implement for them. In addition, there will be plenty of design and configuration lead opportunities in projects with 3PLs, customer-led implementations, MHE implementations, and continuous improvement initiatives.

MINIMUM REQUIREMENTS -


  • 5 years of experience developing, supporting or implementing [packaged] application software

  • 3 years of experience with database troubleshooting or developing in SQL or related relational database

  • 3 years of experience implementing in Systemi, Unix, Linux or Windows operating systems

  • 3 years of experience implementing in any supply chain domain

  • Requires up to 50% travel.

EDUCATION REQUIREMENTS -

  • Four-year bachelor's or foreign equivalent degree in computer science, engineering, business or related field

Principal Duties and Responsibilities -


  • Manage projects to include developing and delivering detailed solutions

  • Manage client relationships from technical and interpersonal perspective

  • Ensure the development and delivery of supply chain solutions to customers through software upgrades or additional rollouts

  • Lead problem identification, software specification, implementation, testing, client training, and solution deployment.

  • Ensure projects remain within budget/cost and on-time as well as ensure quality in connection with MA products and ensures timely services.

  • Serve as escalation point for customer issues.

  • Identify additional product/service sales opportunities.

  • Prioritize issues and projects for customer service project team.

#LI-SK1

Our People-First Culture Defines Us.Manhattan Associates is committed to a diverse and inclusive work environment. We embrace the unique backgrounds, experiences and perspectives of every team member. Our 3,400+ team members are the cornerstone of our global, dynamic culture that supports professional and personal development, drives employee commitment, enables successful collaboration and sparks ongoing innovation.

Manhattan Associates is at the forefront of the most innovative supply chain technologies in the industry. We pride ourselves on promoting a culture that encourages open minds, fosters superior communication and creates opportunity for growth. We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the Social Security Administration. Participation in the E-Verify Program allows Manhattan Associates to confirm the employment eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been completed.


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