Inside Sales Rep at Pentair Management Company in Daytona Beach, Florida

Job Description:

Job Description:

At Pentair, you will work along-side passionate problem-solvers who are committed to the future and are focused on creating a healthier world for all. Throughout our 120 global locations, our values guide us as we create innovative solutions for the world's water challenges. We bring water to life!

As a Pentair employee, you would enjoy a wide array of benefit options to help keep you and your family healthy and protected, a generous 401(k) and ESPP to help you save for retirement, plus paid time off and wellness programs to encourage a healthy work/life balance.

We have an opportunity for an Inside Sales Representative, Chat to join our Daytona Beach, FL team. You will work in a fast-paced chat environment assisting customers with questions related to Water quality concerns. The Chat agent will work to an acceptable solution for the customer's water quality issues and recommend a product. The Chat agent will interact in a 100% digital channel with the ability to handle multiple chats at the same time.

• Sell water products in a Chat environment


• Analyze prospect needs and match to product solutions


• Conduct plan comparison and analysis for existing members seeking new solutions


• Present and explain recommended product solutions, including benefits, features, company services, operation processes; present alternatives as appropriate


• Communicate with current and prospective customers using a variety of computer and telecommunications technology/software to give information and answer questions regarding current promotions and new or upgraded products


• Enter names, addresses, purchases, of prospects solicited into Salesforce


• Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems


• Maintain inbound phone availability to support telephone/chat service levels and customer satisfaction


• Adhere to scripts and sales processes including documentation in contact management system


• Achieve or exceed sales quotas across product lines using acquired product knowledge and selling skills

Key Qualifications:

• High School Diploma required


• Ability to type a minimum of 40 words per minute


• Experience using computers and navigating among multiple systems and screens


• Flexibility to work 8 hour shiftswithin the Sales Center operating hours of Monday through Saturday from 8:00am to 9:00pm (or as business demands) during pike times. All shifts will include evenings, nights and/or weekends.

Pentair is an Equal Opportunity Employer

Diversity and Inclusion:

With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day. Race, gender, ethnicity, country of origin, age, personal style, sexual orientation, physical ability, religion, life experiences and many more factors contribute to this diversity.

We take ongoing action to improve the diversity of our workforce by:

• Ensuring leadership involvement and ownership


• Attracting and retaining diverse talent at all levels


• Fostering a globally aware, inclusive culture


• Ensuring our practices are fair and non-discriminatory