Sales Support Coordinator at Pentair Management Company in Daytona Beach, Florida

Job Description:

Job Description:

At Pentair, you will work along-side passionate problem-solvers who are committed to the future and are focused on creating a healthier world for all. Throughout our 120 global locations, our values guide us as we create innovative solutions for the world's water challenges. We bring water to life!

As a Pentair employee, you would enjoy a wide array of benefit options to help keep you and your family healthy and protected, a generous 401(k) and ESPP to help you save for retirement, plus paid time off and wellness programs to encourage a healthy work/life balance.

We have an opportunity for a Sales Support Coordinator to join our Direct to Consumer Sales Department in Daytona Beach, FL. You will support Inside Sales to enhance the effectiveness and profitability of the team. You will also handle customer inquiries via phone or email regarding product, orders, pricing, customer relations and complaints.

* Receive Sales Leads from multiple marketing channels and distribute leads to the Inside Sales Representatives

* Extract, create and analyze daily/weekly sales reports in Salesforce to identify opportunities to improve close rate and escalate issues

* Create the monthly schedule for the Inside Sales Reps

* Cheerfully help each customer on the phone, chat, or email to place orders, give product information, locate packages, and resolve customer service concerns

* Assist in researching the status of customer orders; sending appropriate pricing and/or product literature; providing pricing information; product enhancements, etc.

* Work cross-functionally with the Sales, Tech Support, Shipping and Operations * Attend weekly and monthly meetings

* Other duties as assigned

Key Qualifications:

* High school diploma required, Associates Degree in Business Administration or a related field preferred

* 2+ years of experience in a customer service or sales support role, manufacturing industry preferred

* High level of typing proficiency and computer literacy in all Microsoft Office programs (Word, Excel, PowerPoint, Access)

* Experience running/analyzing reports from a CRM (Salesforce preferred)

* Knowledge of technical/mechanical parts and specifications

* Demonstrated track record in solving problems that cross internal and external disciplines

* Calm, patient, flexible demeanor; quickly and effectively resolves conflict

* Outstanding interpersonal, verbal, and written communication skills

* Ability to work a flexible work schedule as required

* Must remain professional for any customer communication, even under stress

* Takes initiative to seek answers and raise concerns or issues; willingness to learn and adapt

* Detail-oriented, well organized with strong time management skills

* Works with minimal supervision

Pentair is an Equal Opportunity Employer

Diversity and Inclusion:

With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day. Race, gender, ethnicity, country of origin, age, personal style, sexual orientation, physical ability, religion, life experiences and many more factors contribute to this diversity.

We take ongoing action to improve the diversity of our workforce by:

• Ensuring leadership involvement and ownership


• Attracting and retaining diverse talent at all levels


• Fostering a globally aware, inclusive culture


• Ensuring our practices are fair and non-discriminatory