Wealth Management, Mortgage Operations Product Owner - VP at JPMorgan Chase Bank, N.A. in Downers Grove, Illinois

Job Description:

The Vice President, Product Owner position is an integral part of the Mortgage Center Operations team and will be responsible for defining and delivering key aspects of the Mortgage Center roadmap. The Product Owner will act as a conduit between Operations and Technology teams and will interface with line staff, operations managers, business partners and senior leadership across both front and back offices. The ideal candidate will drive improvements from concept through implementation, with an ability to identify opportunities, design solutions that marry technology and process and gain buy-in from stakeholders.

Primary Responsibilities

• Leads efforts to attain product vision and objectives, translating into a backlog of features and user stories.
• Manages and prioritizes backlogs, collaborating and representing Business Stakeholders in developing impactful product features.
• Facilitate and encourage the necessary conversations between the Business and Technology to determine the what and the how of the product features.
• Partners with Product Managers and Directors to prepare features and user stories for planning cycles.
• Develops and writes user stories that align to the product features, ensuring that user stories meet the Definition of Ready (DoR) and are updated in the system.
• Develop partnership relationships with other technical and operational teams and maintain working rapport with others, leveraging these relationships to meet common project milestone/goal.
• Provide cross functional knowledge of the mortgage origination process, technical infrastructure/systems, and software development lifecycle.
• Identify all process impacts and ensure all documentation, both internal and Client facing, is current and compliant.
• Reinforces structured agile best practices including: backlog grooming, sprint planning, stand ups, and sprint retrospectives

Minimum Qualifications

• 5+ years of experience in business operations, business process improvement, project execution, compliance or technology roles
• Self-starter with the ability to solve problems creatively and deliver results while working in a dynamic, collaborative, and challenging environment
• Strong project management skills, and ability to collaborate with multiple points of contact in order to achieve results
• Excellent verbal and written communication skills, with the ability to articulate and sell a vision
• Ability to effectively communicate across all levels, including the executive presence to interact with and influence Senior Management
• Proficiency with Microsoft Office tools with particular skill with Excel, PowerPoint and VISIO.
• BS/BA or equivalent

Preferred Qualifications

• Experience with the Mortgage industry
• Strong interest in new technology and trends with the ability to relate concepts to practical application
• 2+ years of experience working within agile project teams, preferably as a Product Owner
• SAFe, CSPO, CSM, PMP certified

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

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