Posted in General Business 30+ days ago.
Type: Full-Time
The Customer Care Agent of Large Product Fulfillment is responsible for resolving customer escalations related to Home Theater, Appliance, products and services via phone, emails, chat, and/or forms. This includes but is not limited to: product/property damage, order management, service appointment creation, modification, and status updates. Agents interact daily with retail stores, field support and external customers. Agents are expected to operate with a high degree of autonomy and decision making. At Best Buy, we are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs. Key Responsibilities
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