Access Center Specialist II at Nemours in Wilmington, Delaware

Job Description:

Nemours is looking for customer-service oriented individuals to join its growing Access Center team. As a member of this team you will serve as a first point of contact for patients entering Nemours Healthcare System.

Principal Responsibilities:

• Receive and respond to inbound calls
• Obtain and enter accurate demographic and insurance information
• Schedule appointments according to guidelines,
• Collect patient financial responsibilities as needed
• Process phone encounters
• Document call details accurately
• Collaborate with departments' clinical and administrative teams
• Escalate urgent calls appropriately
• Timely completion of electronic requests for appointments

Requirements:

• Excellent communication and problem solving skills
• Delivery of quality customer service
• Strong computer skills and ability to navigate multiple screens while talking
• Consistently display a professional demeanor
• Maintain or exceed minimum quantitative and qualitative performance metrics
• Complete annual training

Qualifications:

• Education: High School Diploma, Associates Degree preferred
• Experience: Customer service required, call center preferred
• Insurance and scheduling experience preferred
• EPIC or other EMR knowledge a plus

*Successful completion of training with a passing score of 90% is required to obtain the necessary access required for continued employment.

Access Center Specialists ensures a positive patient and family experience while providing centric scheduling/registration approach for appointments provided throughout the Delaware Valley.

Our dedication to professionals who are dedicated to children frequently earns Nemours a spot on the list of top workplaces in the communities we serve. Our Associates enjoy comprehensive benefits, including our unique 'Bridge to a Healthy Future' pediatric health plan, an integrated wellness program, opportunities for professional growth, and much more. As an equal opportunity employer, Nemours focuses on the best-qualified applicants for our openings.

Apply Now