Global Customer Care Rep at CIVCO Radiotherapy in Orange City, Iowa

Job Description:

Key Duties and Responsibilities include the following.  (Other duties may be assigned.)

 

1. Process Domestic called in, faxed in, and emailed orders


2. Assist in sending out and recording demo equipment to field reps and customers


3. Assist in regular follow up of demo equipment on loan to customers


4. Assist Inside Sales team with assigned workload


5. Receive, resolve, and document customer complaints/coordinate product returns


6. Work with scheduling to communicate accurate ship dates to our customers


7. Field calls regarding returns, repairs / replacement parts, and tracking packages


8. Assist in the daily operation of the department


9. Promptly and regularly provide any feedback gained from customers pertaining to product coverage, customer coverage, and competitive information


10. Proactively engage in increasing product and industry knowledge on Radiation Oncology

1. Performs other tasks as directed by Management.

 

Job Specifications

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Required Education, Experience, and Certifications

 

Minimum of a high school diploma or GED.  Two+  years of customer service experience.  

 

Essential Knowledge, Skills and Abilities

 

• Demonstrate excellent written and oral communication skills.


• Possess strong interpersonal and teamwork skills


• Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.


• The ability to communicate information and ideas in writing so others will understand.


• The ability to listen to and understand information and ideas presented through spoken words and sentences.


• The ability to see details at close range (within a few feet of the observer).


• The ability to speak clearly so others can understand you.


• Keeping up-to-date technically and applying new knowledge to your job.

• The ability to provide training and information about the safety and proper operation of equipment and systems.


• The ability to read and understands written instructions.


• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.


• Computer skills to include proficiency in Microsoft Office software.


• The ability to type 40 wpm and 10-key.

 

 

Why CIVCO?

 

• In addition to competitive salaries and incentive plans, we offer great benefits and perks:




• Medical, dental, and vision insurance through excellent providers.  Free life insurance, and free short-term disability insurance (ability to purchase more life and long-term disability insurance at very low premiums).  Tuition reimbursement.  A 401(k) plan with matching.  Generous paid time off and holiday plans.  Employee stock purchase program, Employee Assistance Program, and more.

 

• The biggest perk we offer:

Every single day at CIVCO, you will know that what you did truly mattered in the lives of cancer patients around the world.  You will know that one day, your own parent or sibling, or perhaps you, may be relying on CIVCO’s products.  In short, your job will carry greater purpose than getting a paycheck, and you’ll be part of a team of people who are also passionate about fulfilling a higher purpose in their work.  

Sales/Marketing

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